Talent Analytics: be the recruitment business clients and AI recommend

How it works

From feedback to being recommended

Four steps, one platform, connected to the CRM you already use.

01CaptureFeedback triggered by your CRM at every key moment 02AnalyseThe themes, gaps and drivers behind every score 03BuildA promoter network and a proactive service system 04PromoteMarket your service level and be found by AI

01 · Capture

Feedback triggered by your CRM at every key moment

CX Hub listens for real events in Bullhorn, JobAdder, Vincere and Loxo, like a candidate placed or a job closed, and sends the right survey to clients, candidates and contractors automatically.

Feedback Loops

02 · Analyse

See the themes, gaps and drivers behind every score

AI reads every response and shows what is changing, why it matters and where to act, by team and consultant. Then see how your service compares with recruitment benchmarks.

AI Analysis Industry Benchmarking

03 · Build

Build a promoter network and a proactive service system

Detractors are escalated to managers, promoters are asked for reviews and referrals, and AI drafts the follow-ups so nothing slips through.

Experience Manager AI Service Automations

04 · Promote

Market your service level and be found by AI

Publish independently verified feedback on a Verified Experience Profile, built to be read by buyers and AI search alike, so ChatGPT and Google can recommend you with confidence.

How Verified Experience Profiles work →

Strativ Group Jackson HoggExample profiles

talentanalytics.ai/verified-profiles/jackson-hogg

Jackson Hogg

Verified recruitment partner for professional, technical and commercial hiring

Speak to Jackson Hogg

✓Verified by Talent Analytics2,358 verified promotersExperience rating: World-class

World-class

Net Promoter Score of +73 over two years

Praised for

Communication & responsiveness 320Support through the process 297Professionalism & honesty 193

Verified feedback (713 written responses)

CClientSales, Marketing & CommercialDec 2025

10/10Promoter

Listened, understood the brief. Got straight to work and secured some great candidates.

Verified responseCollected by Talent Analytics

Sector leadership

Engineering & Technical520verified

Sales, Marketing & Commercial405verified

Supply Chain & Procurement341verified

talentanalytics.ai/verified-profiles/strativ-group

Strativ Group

Verified recruitment partner for deep technology

Speak to Strativ

✓Verified by Talent Analytics160 verified promoters146 written responses

10/10

Given by 134 of 160 verified promoters

Praised for

Communication & responsiveness 56Professionalism & discretion 43Support through the process 28

Verified feedback (146 written responses)

CClientIndustrial & EngineeringJun 2026

10/10Promoter

Great attitude, great at receiving feedback, super available. Really happy!

Verified responseCollected by Talent Analytics

Sector leadership

Industrial & Engineering38verified

Defence, Aerospace & Space32verified

Cybersecurity & AI Infrastructure18verified

What recruitment leaders say

Trusted by the recruitment businesses setting the standard

What recruitment leaders say

←→

“

For the first time in my career when it comes to a tech product, it’s far better than what I expected. If we were big enough, I’d buy Talent Analytics and keep it for ourselves.

Anthony Broadhead

COO, Jackson Hogg · Bullhorn user

+84 client NPS in 90 days

Case study →

“

We would rather our competitors didn’t use this platform so we can maintain a competitive advantage! It provides a tangible north star to focus management conversations around CX.

Owen Myers

Co-Founder, Mackie Myers

+95 client NPS

Case study →

“

We were so impressed with the product that we rolled it out across all of our brands. I would highly recommend Talent Analytics to any other recruitment business serious about tracking and increasing customer service levels to be world class.

Andy Sellers

Co-Founder, 11Investments · Vincere & JobAdder user

+78 NPS in 90 days at 3Search

Case study →

“

The feedback we receive has helped us embed continuous improvement in our services, with the result of winning industry awards for customer experience. Talent Analytics have played a major role in making that happen.

Anthony Lewis

Managing Director, Tile Hill · JobAdder user

Award-winning candidate care

Case study →

“

Measuring service levels gives us an objective way to ensure we’re living up to our values… while creating a culture where consultants take pride in the impact they have on clients and candidates.

Liza Brookes

People & Operations Director, Venturi · Bullhorn user

Embedded CX with Bullhorn

Case study →

“

Providing a world-class service to both clients and candidates has always been a key value of ours… Great to see that everyone’s efforts and focus is paying off as we have officially hit world-class service levels.

Max Fitzgerald

President Americas, Nexus Search

World-class service levels

Case study →

“

Talent Analytics has been a game-changer for our business. We’ve always had a huge emphasis on delivering a high-quality service, but we didn’t have an effective way of actually measuring it.

Graydon Winter

CEO & Co-Founder, Jackson James · Loxo user

Loxo integration

Article →

“

Recruitment marketing cannot just be about how a business wants to be seen. It has to be connected to how clients, candidates and contractors are actually experiencing the business.

Helena Sullivan

Founder, RevOps 4 Recruitment

Feedback as brand proof

Guide →

“

The role was created to have someone who could own customer experience across the business, have visibility over it for everyone and make sure that consistency is maintained as we grow.

Michael Judkins

Director of Customer Experience & Growth, 3Search

Group-wide CX ownership

Case study →

“

Within 3 years, 90% of the worlds fastest growing recruitment businesses will be using a CX system to objectively measure and improve customer experience.

Alex Elliott

Exited Founder, NED & Recruitment/Rectech Investor

Investor in Talent Analytics

Article →

“

This data reinforces the high standards we set and has been a big factor in driving our success - helping us continuously improve and achieve our best year ever in 2025.

Andrew Gregson

Director of Operations, Signature Career Management

Best year ever in 2025

“

Set up was simple, ongoing management is incredibly easy and the results are powerful. Highly recommend!

James Milner

Managing Director, Exalto Consulting

Simple setup, powerful results

Product tour

Take a product tour

Click through CX Hub the way your team would use it: feedback coming in from your CRM, scores by consultant, and the actions that follow.

Ready to try it on your own data? Start a trial →

Verified Experience Profiles

Be found when buyers ask AI who to use

Clients and candidates increasingly ask ChatGPT, Perplexity and Google’s AI who the best recruiters are. AI tools look for independent evidence. Your Verified Experience Profile turns the feedback you already collect into structured proof they can find and cite.

69%

of B2B buyers chose a different supplier than they planned because of what an AI chatbot told them.

If AI isn’t recommending you, it’s recommending a competitor.

Source: G2, survey of 1,076 B2B buyers, March 2026

Verified

Only real CRM interactions count

Independent

Collected by Talent Analytics, not self-reported

Findable

Structured for people and AI search

How Verified Profiles work

AI assistant

Search on

Which recruitment agencies in the UK have the best client feedback for engineering roles?

⌕

Searched the web for verified recruitment agency reviews

Based on independently verified feedback, Test Recruitment stands out for engineering hiring. Its Verified Experience Profile on Talent Analytics rates it World-class, with a client NPS of +84 drawn from real, CRM-triggered client feedback.1

Test Recruitment · Verified Experience Profile

talentanalytics.ai/verified-profiles/test-recruitment

✓ World-class

More than software

Your embedded CX partner

You are investing in the standard of experience your business is known for, not just a tool. Our team works alongside yours to build the habits and accountability behind a verified, world-class NPS.

✓

Managed programme design and rollout

✓

Response workflows designed with you

✓

Leadership reporting and performance reviews

✓

Dedicated advisory support

Compare plans Talk to us about Embedded CX

“

It has been great working with a business that is also growing, it feels much more like a partnership than an off the shelf plug and play.

Samantha Phillips

Head of Business Operations, Mackie Myers

+95 client NPS · top 1% of UK recruiters measured

Case study →

“

It’s rare to feel this supported by a software partner but with Talent Analytics, we know we’re getting full value from the tool and partnership.

Jen Stemp

Associate Director of Marketing, Tile Hill

Award-winning candidate care

Case study →

See your service the way clients and candidates do

Connect your CRM, start collecting verified feedback and build the proof that gets you recommended.

Request your trial

Two minutes. Tell us which CRM you use.

We set up your account

Straight to your inbox, with CRM setup steps for your system.

Feedback starts flowing

Surveys trigger from real CRM events and results appear in CX Hub.

Start your trial Book a setup call

Be the recruitment business clients and AI recommend

From feedback to being recommended

Feedback triggered by your CRM at every key moment

See the themes, gaps and drivers behind every score

Build a promoter network and a proactive service system

Market your service level and be found by AI

Verified feedback (713 written responses)

Sector leadership

Verified feedback (146 written responses)

Sector leadership

Trusted by the recruitment businesses setting the standard

Take a product tour

Be found when buyers ask AI who to use

Your embedded CX partner

See your service the way clients and candidates do