CRM integration
Client and candidate feedback for Vincere
Capture client and candidate feedback from the activity your consultants already record in Vincere, act on it automatically and build a group-wide view of service.
Connect with a Vincere Client ID and API key
“
We were so impressed with the product that we rolled it out across all our brands, rather than just the one business we were initially planning on.
Andy Sellers
Co-Founder, 3Search & 11Investments · Vincere & JobAdder user
Service quality, measured inside your Vincere workflow
Vincere shows what is happening across your business: jobs, candidates, submissions and placements. Talent Analytics shows how that activity is being experienced by the clients and candidates on the other side of it.
What triggers feedback in Vincere
When a candidate is submitted, interviewed, placed or rejected, or a client reaches a key point in a job, Talent Analytics asks the right person for feedback at that moment. Nothing depends on a consultant remembering to send a survey.
From feedback to action
Every response is tied back to the job, client and consultant involved. Detractors are escalated to the right manager, responses can be handled automatically or drafted for your team to send, and promoters are surfaced for reviews, referrals and testimonials.
Built for multi-brand groups
11Investments used Talent Analytics to move from feedback in pockets to one clear view across its specialist brands. Within 90 days, 3Search reached world-class service levels, and the group rolled it out across every brand. Read the 11Investments story.
Getting connected
You enter your Vincere tenant URL (for example yourcompany.vincere.io), a Client ID and an API key into CX Hub, and your existing pipeline is picked up from there. Nothing changes for consultants, because the feedback runs off activity they already record.
Frequently asked questions
Does Talent Analytics integrate with Vincere?
Yes. Talent Analytics has a live Vincere integration and runs off the activity your consultants already record.
What do I need to connect Vincere?
Your Vincere tenant URL, a Client ID and an API key. Your Vincere admin can provide these.
Can a group with several brands use it?
Yes. Feedback can be compared across brands, teams and consultants, so leaders get one view of service across the group.
Start a trial to see how it works with your own Vincere data.
See your service the way your clients do
Connect your CRM and start capturing verified client, candidate and contractor feedback.
Start a free trial