CRM integration
Client and candidate feedback for Loxo
Capture feedback as candidates move through your Loxo pipeline, use rejection reasons as context and check in with contractors through every assignment.
Connects with a Loxo API key
“
Talent Analytics has been a game-changer for our business. We’ve always had a huge emphasis on delivering a high-quality service, but we didn’t have an effective way of actually measuring it.
Graydon Winter
CEO & Co-Founder, Jackson James · Loxo user
Built with a Loxo customer
The Loxo integration was driven by customer demand. Jackson James, an existing Talent Analytics customer, moved their recruitment business onto Loxo and wanted to keep the service management system they had built. Read the Loxo integration announcement.
What triggers feedback in Loxo
When a candidate moves stage in Loxo, Talent Analytics picks up the change and sends the right survey at the right point in the process. That covers candidates submitted to a role, placed or rejected, along with clients at key points in a job.
Two things that stand out on Loxo
Rejection reasons as context. Rejection reasons recorded in Loxo carry through to the feedback, so you can see whether unsuccessful candidates, who make up most of any pipeline, still leave with a good impression.
Contractor check-ins. Loxo stores placement start and end dates and treats contractors as their own record type, so check-ins can be scheduled through each assignment. Contract teams spot disengagement early and protect extensions and redeployments.
From feedback to action
Every response is tied back to the people, jobs and consultants involved. Leaders track NPS by audience, team and consultant, pick up detractors before a relationship slips, route feedback to the right manager and surface promoters for reviews, referrals and testimonials.
Getting connected
A Loxo admin generates an API key in Loxo settings and enters it into CX Hub with the agency's Loxo domain, and your existing pipeline is picked up from there. Nothing changes for consultants, because the feedback runs off activity they already record.
Frequently asked questions
What do I need to connect Loxo?
A Loxo admin, an API key generated in Loxo settings and your agency's Loxo domain. API access needs to be enabled on your Loxo plan.
Can Talent Analytics survey rejected candidates in Loxo?
Yes. Rejections trigger feedback, and the rejection reason recorded in Loxo carries through as context.
Does it support contractors on Loxo?
Yes. Placement start and end dates in Loxo are used to schedule check-ins through each assignment.
Start a trial to see how it works with your own Loxo pipeline.
See your service the way your clients do
Connect your CRM and start capturing verified client, candidate and contractor feedback.
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