CRM integration
Client and candidate feedback for JobAdder
Capture client and candidate feedback from the activity your consultants already record in JobAdder, act on it automatically and turn great service into proof.
Connect with a JobAdder admin login
“
In using Talent Analytics, we’ve increased the volume of feedback we receive from customers and candidates across all our service lines. We’ve managed to engage our teams in the NPS scores they receive, and it’s made caring about CX ‘cool’.
Anthony Lewis
Managing Director, Tile Hill · JobAdder user
Service quality, measured inside your JobAdder workflow
JobAdder shows what is happening across your desks: jobs, candidates, submissions and placements. Talent Analytics shows how that activity is being experienced by the clients and candidates on the other side of it.
What triggers feedback in JobAdder
When a candidate is submitted, interviewed, placed or rejected, or a client reaches a key point in a job, Talent Analytics asks the right person for feedback at that moment. Nothing depends on a consultant remembering to send a survey.
From feedback to action
Every response is tied back to the job, client and consultant involved. Detractors are escalated to the right manager, responses can be handled automatically or drafted for your team to send, and promoters are surfaced for reviews, referrals and testimonials.
Who uses it
JobAdder users including Tile Hill and 3Search use Talent Analytics to measure service across their client and candidate journeys. Read how Tile Hill turned continuous improvement into award-winning candidate experience and how 11Investments rolled it out across every brand.
Getting connected
A JobAdder admin signs in and authorises Talent Analytics, and your existing jobs, candidates and placements are picked up from there. There are no keys to generate and nothing changes for consultants.
Frequently asked questions
Does Talent Analytics integrate with JobAdder?
Yes. Talent Analytics has a live JobAdder integration and runs off the activity your consultants already record.
What do I need to connect JobAdder?
Just a JobAdder admin. They sign in and authorise the connection, which takes a few minutes.
Do consultants need to do anything differently?
No. Feedback is triggered automatically from JobAdder activity, so there is no extra admin.
Start a trial to see how it works with your own JobAdder data.
See your service the way your clients do
Connect your CRM and start capturing verified client, candidate and contractor feedback.
Start a free trial