Why JobAdder customers are adding Talent Analytics

Talent Analytics is the experience platform for recruitment teams. It gives agencies control over the standard of experience they are known for, combining human relationships with AI-driven insight to measure how clients and candidates experience the service, surface risk early and improve performance at scale.

Talent Analytics integrates with JobAdder, and JobAdder users including Tile Hill and 3Search already use it to measure service across their client and candidate journeys.

JobAdder shows the activity. Talent Analytics shows the experience.

JobAdder shows what is happening across your desks: jobs, candidates, submissions and placements. It does not show how that activity feels to the clients and candidates on the other side of it.

A candidate can be submitted and never hear back. A client can brief a role and feel nobody listened. Most recruitment businesses only find out when a review goes up or the roles stop coming. Talent Analytics measures the experience behind the activity, every time, without relying on anyone to remember to send a survey.

What it does inside JobAdder

When a candidate is submitted, interviewed, placed or rejected, or a client reaches a key point in a job, Talent Analytics asks the right person for feedback at that moment. Every response is tied back to the job, client and consultant involved.

From there it acts on what comes back. Detractors are escalated to the right manager, responses can be handled automatically or drafted for your team to send, and promoters are surfaced for reviews, referrals and testimonials.

What JobAdder customers are seeing

Tile Hill used candidate feedback to embed continuous improvement across the business and win industry awards for candidate experience.

“In using Talent Analytics, we’ve increased the volume of feedback we receive from customers and candidates across all our service lines. We’ve managed to engage our teams in the NPS scores they receive, and it’s made caring about CX ‘cool’.”

Anthony Lewis, Managing Director, Tile Hill

3Search, part of the 11Investments group, reached world-class service levels within 90 days, and the group went on to roll Talent Analytics out across every brand. Read how Tile Hill turned continuous improvement into award-winning CX and how 11Investments turned CX into a growth strategy.

From feedback to public proof

The best feedback should not stay inside a dashboard. Talent Analytics turns verified client and candidate feedback into Verified Experience Profiles, independent public evidence of the service you deliver that buyers, candidates and AI search tools can find and trust.

Getting connected

A JobAdder admin signs in and authorises Talent Analytics, and your existing jobs, candidates and placements are picked up from there. There are no keys to generate and nothing changes for consultants. The JobAdder feedback and NPS integration page has the full details.

If you run on JobAdder, start a trial or get in touch and we’ll show you how it works with your own data.