Client experience software for recruitment businesses

Why client experience matters

Client relationships drive retention, referrals and long-term growth in recruitment.

But most recruitment businesses only hear about service issues when they have already become a problem.

A hiring manager goes quiet. A key account slows down. A client starts using another supplier. A consultant receives strong feedback, but the business has no structured way to capture it or act on it.

Client experience gives recruitment leaders a clearer way to understand what clients are actually experiencing across the hiring journey.

Client experience use cases

• Client NPS
• Hiring manager feedback
• Job brief feedback
• Shortlist quality feedback
• Interview process feedback
• Placement feedback
• Client satisfaction check-ins
• Key account health checks
• Embedded client feedback
• Supplier performance feedback
• Quarterly relationship reviews
• Lost client feedback
• Client retention risk monitoring
• Service recovery follow-up

How Talent Analytics helps

Talent Analytics helps recruitment businesses collect structured client feedback at the moments that matter.

Feedback can be captured across live jobs, key account relationships, placement milestones and ongoing service check-ins.

This helps teams understand where relationships are strong, where service risks are emerging and where positive feedback can be turned into reviews, referrals, testimonials and account growth.

How it works with your CRM

Talent Analytics connects to the CRM your team already uses, including Bullhorn, Loxo, JobAdder and Vincere. When a client registers a job, receives a shortlist, makes a placement or reaches a scheduled check-in, the right hiring manager is asked for feedback automatically, so nothing depends on a consultant remembering to send a survey.

Every response is tied back to the account, the job and the consultant involved. Detractors are escalated to the right manager before a relationship slips, responses can be handled automatically or drafted for your team to send, and promoters are surfaced so you can ask for a review, a referral or a testimonial while the moment is still warm.

What recruitment businesses are achieving

• Mackie Myers reached a +95 client NPS, placing it in the top 1% of UK recruitment businesses measured through Talent Analytics.
• Jackson Hogg achieved a +84 client NPS in its first 90 days and received several referrals from one client through automated follow-up.
• Signature Career Management runs at a +83 client NPS, with clients consistently highlighting communication and market knowledge.

The outcome

Client relationships become easier to manage, protect and grow.

Recruitment leaders can spot account risk earlier, coach teams more effectively and turn client experience into a practical operating metric for retention and growth.

Frequently asked questions

What is a good client NPS for a recruitment agency?

Talent Analytics treats an overall NPS of +70 or above as World-class and +50 to +69 as Excellent. The strongest recruitment businesses on the platform sustain client scores well above +70, measured automatically on every client rather than a hand-picked sample.

When should recruitment agencies ask clients for feedback?

At the moments that shape the relationship: when a job is registered, after a shortlist, at placement and through regular account check-ins. Triggering feedback from CRM activity means every client is asked consistently, not just the happy ones.

Which CRMs does Talent Analytics work with?

Talent Analytics integrates with Bullhorn, Loxo, JobAdder, Vincere and other leading recruitment CRMs, and runs off the activity your consultants already record.

Start a trial to see client experience measured across your own accounts.