Resources

Explore the strategies, customer stories and service benchmarks helping recruitment businesses measure experience, improve performance and protect reputation.

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Guides
Case Studies
Case Studies

World-class service is the new standard: how Mackie Myers built a CX advantage

Mackie Myers used Talent Analytics to measure customer experience, spot service trends in real time and turn world-class service into a source of retention, referrals and growth.

Read More
Case Studies

How 11Investments turned customer experience into a group-level growth strategy

11Investments created a dedicated Customer Experience Director role and used Talent Analytics to embed service visibility, feedback workflows and world-class CX standards across its specialist recruitment brands.

Read More
Case Studies

How Tile Hill turned continuous improvement into award-winning customer experience

Tile Hill worked with Talent Analytics as an Embedded CX partner to increase feedback, engage teams with service performance and support the continuous improvement that helped them become a leading provider in public sector executive search and interim management.

Read More
Case Studies

From values to verified service: how Jackson Hogg improved CX and unlocked referral growth

Jackson Hogg replaced manual NPS tracking with real-time service visibility, helping its COO measure service standards, improve accountability and uncover referral growth opportunities across the business.

Read More
Guides

AI will change recruitment, but service quality will still decide who grows

Alex Elliott, Co-Founder of Liquid Personnel and investor in Talent Analytics, explains why AI and automation are only valuable when recruitment leaders know what they are trying to improve, and why service intelligence will be critical to sustainable growth.

Read More
Guides

From brand positioning to customer proof: the new role of recruitment marketing

Helena Sullivan explains why recruitment marketing and RevOps leaders need direct customer feedback to understand reputation, prove service quality and turn customer experience into commercial advantage.

Read More
Case Studies

How Venturi built Embedded CX into its service operating model

Venturi used Talent Analytics as an Embedded CX partner to measure, manage and improve client and candidate experience, strengthening the service discipline behind its specialist technology recruitment brand as it entered a new chapter with Org Group, whose portfolio includes Morgan McKinley.

Read More
Case Studies

How Nexus Search elevated its service to a world-class standard

Nexus Search used Talent Analytics to measure client and candidate experience, focus L&D on the behaviours that mattered and build a service culture that helped them reach a world-class service standard in their market.

Read More
Guides

Why service intelligence is becoming a board-level metric in recruitment

Kalpesh Baxi explains why recruitment leaders need to measure customer experience alongside activity and finance, and how service data helps protect revenue, improve performance and create more referral opportunities.

Read More
Guides

Why Bullhorn customers are adding Talent Analytics

Bullhorn customers are connecting feedback, NPS and service data directly into their CRM to improve visibility, follow-up and experience management across clients, candidates and contractors.

Read More
Guides

AI will change recruitment, but service quality will still decide who grows

Alex Elliott, Co-Founder of Liquid Personnel and investor in Talent Analytics, explains why AI and automation are only valuable when recruitment leaders know what they are trying to improve, and why service intelligence will be critical to sustainable growth.

Read More
Guides

From brand positioning to customer proof: the new role of recruitment marketing

Helena Sullivan explains why recruitment marketing and RevOps leaders need direct customer feedback to understand reputation, prove service quality and turn customer experience into commercial advantage.

Read More
Guides

Why service intelligence is becoming a board-level metric in recruitment

Kalpesh Baxi explains why recruitment leaders need to measure customer experience alongside activity and finance, and how service data helps protect revenue, improve performance and create more referral opportunities.

Read More
Guides

Why Bullhorn customers are adding Talent Analytics

Bullhorn customers are connecting feedback, NPS and service data directly into their CRM to improve visibility, follow-up and experience management across clients, candidates and contractors.

Read More
Case Studies

World-class service is the new standard: how Mackie Myers built a CX advantage

Mackie Myers used Talent Analytics to measure customer experience, spot service trends in real time and turn world-class service into a source of retention, referrals and growth.

Read More
Case Studies

How 11Investments turned customer experience into a group-level growth strategy

11Investments created a dedicated Customer Experience Director role and used Talent Analytics to embed service visibility, feedback workflows and world-class CX standards across its specialist recruitment brands.

Read More
Case Studies

How Tile Hill turned continuous improvement into award-winning customer experience

Tile Hill worked with Talent Analytics as an Embedded CX partner to increase feedback, engage teams with service performance and support the continuous improvement that helped them become a leading provider in public sector executive search and interim management.

Read More
Case Studies

From values to verified service: how Jackson Hogg improved CX and unlocked referral growth

Jackson Hogg replaced manual NPS tracking with real-time service visibility, helping its COO measure service standards, improve accountability and uncover referral growth opportunities across the business.

Read More
Case Studies

How Venturi built Embedded CX into its service operating model

Venturi used Talent Analytics as an Embedded CX partner to measure, manage and improve client and candidate experience, strengthening the service discipline behind its specialist technology recruitment brand as it entered a new chapter with Org Group, whose portfolio includes Morgan McKinley.

Read More
Case Studies

How Nexus Search elevated its service to a world-class standard

Nexus Search used Talent Analytics to measure client and candidate experience, focus L&D on the behaviours that mattered and build a service culture that helped them reach a world-class service standard in their market.

Read More