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How recruitment businesses build world-class service

Case studies, guides and benchmarks from agencies measuring and improving client, candidate and contractor experience.

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Guides
Case Studies
Mackie Myers customer experience case study
Case Studies

World-class service is the new standard: how Mackie Myers built a CX advantage

Mackie Myers used Talent Analytics to measure customer experience, spot service trends in real time and turn world-class service into a source of retention, referrals and growth.

Read More
11Investments customer experience case study
Case Studies

How 11Investments turned customer experience into a group-level growth strategy

11Investments created a dedicated Customer Experience Director role and used Talent Analytics to embed service visibility, feedback workflows and world-class CX standards across its specialist recruitment brands.

Read More
Tile Hill customer experience case study
Case Studies

How Tile Hill turned continuous improvement into award-winning customer experience

Tile Hill worked with Talent Analytics as an Embedded CX partner to increase feedback, engage teams with service performance and support the continuous improvement that helped them become a leading provider in public sector executive search and interim management.

Read More
The Jackson Hogg team
Case Studies

From values to verified service: how Jackson Hogg improved CX and unlocked referral growth

Jackson Hogg replaced manual NPS tracking with real-time service visibility, helping its COO measure service standards, improve accountability and uncover referral growth opportunities across the business.

Read More
Alex Elliott, Co-Founder of Liquid Personnel and investor in Talent Analytics
Guides

AI will change recruitment, but service quality will still decide who grows

Alex Elliott, Co-Founder of Liquid Personnel and investor in Talent Analytics, explains why AI and automation are only valuable when recruitment leaders know what they are trying to improve, and why service intelligence will be critical to sustainable growth.

Read More
Helena Sullivan on recruitment marketing and customer proof
Guides

From brand positioning to customer proof: the new role of recruitment marketing

Helena Sullivan explains why recruitment marketing and RevOps leaders need direct customer feedback to understand reputation, prove service quality and turn customer experience into commercial advantage.

Read More
The Venturi team — a specialist technology recruitment firm and Talent Analytics Embedded CX client
Case Studies

How Venturi built Embedded CX into its service operating model

How Venturi uses Talent Analytics' Embedded CX to measure and manage client and candidate experience from Bullhorn

Read More
Nexus Search customer experience case study
Case Studies

How Nexus Search elevated its service to a world-class standard

Nexus Search used Talent Analytics to measure client and candidate experience, focus L&D on the behaviours that mattered and build a service culture that helped them reach a world-class service standard in their market.

Read More
Kalpesh Baxi, recruitment operator, investor and advisor
Guides

Why service intelligence is becoming a board-level metric in recruitment

Kalpesh Baxi explains why recruitment leaders need to measure customer experience alongside activity and finance, and how service data helps protect revenue, improve performance and create more referral opportunities.

Read More
Bullhorn and Talent Analytics logos: the experience layer for Bullhorn recruitment teams
Guides

Why Bullhorn customers are adding Talent Analytics

Talent Analytics is now a Bullhorn Marketplace partner, giving Bullhorn recruitment teams an autonomous system to capture, respond to, escalate and capitalise on client, candidate and contractor feedback.

Read More
Signature Career Management customer experience case study
Case Studies

How Signature Career Management turned service quality into their best year yet

See how Signature Career Management uses Talent Analytics to measure client and candidate experience, reinforce service quality and support their best year yet.

Read More
Talent Analytics and Loxo logos announcing the new integration
Guides

Talent Analytics now integrates with Loxo

Talent Analytics now integrates with Loxo, giving recruitment businesses an autonomous system to capture, respond to, escalate and capitalise on client, candidate and contractor feedback.

Read More
A Verified Experience Profile answering an AI search question about the best recruiters for engineering roles
Guides

Verified Experience Profiles: be the recruitment business AI recommends

When buyers ask ChatGPT, Claude, Perplexity or Google which recruitment business to use, those tools look for independent evidence. Verified Experience Profiles give them verified client and candidate feedback they can find, read and trust.

Read More
Alex Elliott, Co-Founder of Liquid Personnel and investor in Talent Analytics
Guides

AI will change recruitment, but service quality will still decide who grows

Alex Elliott, Co-Founder of Liquid Personnel and investor in Talent Analytics, explains why AI and automation are only valuable when recruitment leaders know what they are trying to improve, and why service intelligence will be critical to sustainable growth.

Read More
Helena Sullivan on recruitment marketing and customer proof
Guides

From brand positioning to customer proof: the new role of recruitment marketing

Helena Sullivan explains why recruitment marketing and RevOps leaders need direct customer feedback to understand reputation, prove service quality and turn customer experience into commercial advantage.

Read More
Kalpesh Baxi, recruitment operator, investor and advisor
Guides

Why service intelligence is becoming a board-level metric in recruitment

Kalpesh Baxi explains why recruitment leaders need to measure customer experience alongside activity and finance, and how service data helps protect revenue, improve performance and create more referral opportunities.

Read More
Bullhorn and Talent Analytics logos: the experience layer for Bullhorn recruitment teams
Guides

Why Bullhorn customers are adding Talent Analytics

Talent Analytics is now a Bullhorn Marketplace partner, giving Bullhorn recruitment teams an autonomous system to capture, respond to, escalate and capitalise on client, candidate and contractor feedback.

Read More
Talent Analytics and Loxo logos announcing the new integration
Guides

Talent Analytics now integrates with Loxo

Talent Analytics now integrates with Loxo, giving recruitment businesses an autonomous system to capture, respond to, escalate and capitalise on client, candidate and contractor feedback.

Read More
A Verified Experience Profile answering an AI search question about the best recruiters for engineering roles
Guides

Verified Experience Profiles: be the recruitment business AI recommends

When buyers ask ChatGPT, Claude, Perplexity or Google which recruitment business to use, those tools look for independent evidence. Verified Experience Profiles give them verified client and candidate feedback they can find, read and trust.

Read More
Mackie Myers customer experience case study
Case Studies

World-class service is the new standard: how Mackie Myers built a CX advantage

Mackie Myers used Talent Analytics to measure customer experience, spot service trends in real time and turn world-class service into a source of retention, referrals and growth.

Read More
11Investments customer experience case study
Case Studies

How 11Investments turned customer experience into a group-level growth strategy

11Investments created a dedicated Customer Experience Director role and used Talent Analytics to embed service visibility, feedback workflows and world-class CX standards across its specialist recruitment brands.

Read More
Tile Hill customer experience case study
Case Studies

How Tile Hill turned continuous improvement into award-winning customer experience

Tile Hill worked with Talent Analytics as an Embedded CX partner to increase feedback, engage teams with service performance and support the continuous improvement that helped them become a leading provider in public sector executive search and interim management.

Read More
The Jackson Hogg team
Case Studies

From values to verified service: how Jackson Hogg improved CX and unlocked referral growth

Jackson Hogg replaced manual NPS tracking with real-time service visibility, helping its COO measure service standards, improve accountability and uncover referral growth opportunities across the business.

Read More
The Venturi team — a specialist technology recruitment firm and Talent Analytics Embedded CX client
Case Studies

How Venturi built Embedded CX into its service operating model

How Venturi uses Talent Analytics' Embedded CX to measure and manage client and candidate experience from Bullhorn

Read More
Nexus Search customer experience case study
Case Studies

How Nexus Search elevated its service to a world-class standard

Nexus Search used Talent Analytics to measure client and candidate experience, focus L&D on the behaviours that mattered and build a service culture that helped them reach a world-class service standard in their market.

Read More
Signature Career Management customer experience case study
Case Studies

How Signature Career Management turned service quality into their best year yet

See how Signature Career Management uses Talent Analytics to measure client and candidate experience, reinforce service quality and support their best year yet.

Read More

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