Why Bullhorn customers are adding Talent Analytics

Talent Analytics is the experience platform for recruitment teams. It gives agencies control over the standard of experience they are known for, combining human relationships with AI-driven insight to measure how clients, candidates and contractors experience the service, surface risk early and improve performance at scale.

Talent Analytics is now a Bullhorn Marketplace partner, and Bullhorn customers including Venturi, Strativ, Understanding Recruitment, Jackson Hogg, VHR, Focus Cloud Group, Talentia Group, Plexus RS and Brightsmith already use it to make service quality visible across their recruitment workflows.

Bullhorn is the system of record. Talent Analytics is the experience layer.

Bullhorn holds the data recruiters live in every day: clients, candidates, jobs, submissions, placements and activity. It tells you what is happening across the business, but not how that activity is being experienced by the people on the other side of it.

A candidate can be submitted to a role and still feel poorly briefed, a client can register a job and still feel under-serviced, and a contractor can be on assignment while quietly deciding not to extend. A consultant can hit every activity target while creating service issues nobody sees until a client stops sending roles. Talent Analytics closes that gap by measuring the quality of the experience behind the activity, and putting it back where your team already works.

What it does inside Bullhorn

Talent Analytics runs as an autonomous system around your Bullhorn workflows. When a candidate is submitted, placed or rejected, a job is registered or closed, or a contractor reaches a check-in point, it captures feedback from the right person at the right moment. Scores and comments are written back to the right Bullhorn records, so they sit alongside the candidate, client, job and consultant they relate to.

From there it acts on what comes back. Responses are handled automatically or drafted for your team to send, detractors are escalated to the right manager before a relationship slips, and promoters are surfaced for reviews, referrals and testimonials. AI analysis picks out the patterns in what clients and candidates are saying, so leaders can see where communication, briefing or follow-up is helping or hurting, team by team and consultant by consultant.

What Bullhorn customers are seeing

The pattern across Bullhorn customers is consistent. Candidate-focused teams use it to find where communication and process management affect how candidates feel. Client-focused teams use it to spot service issues earlier and protect key accounts. Contract teams use it to protect retention, extensions and redeployment, where experience links directly to recurring revenue.

“For the first time in my career when it comes to a tech product, it’s far better than what I expected. If we were big enough, I’d buy Talent Analytics and keep it for ourselves.”

Anthony Broadhead, COO, Jackson Hogg

The strongest businesses are not using the data to criticise consultants. They are using it to raise the standard of service across the business, with better coaching, better management conversations and clear accountability for the experience each team delivers. Across Talent Analytics customers, the best performers sustain an NPS well above +70, the World-class benchmark, measured automatically on every candidate and client rather than a hand-picked sample.

From feedback to public proof

The best feedback should not stay inside a dashboard. Talent Analytics turns verified client and candidate feedback into Verified Experience Profiles, independent public evidence of the service you deliver that buyers, candidates and AI search tools can find and trust.

Getting connected

Talent Analytics is available through the Bullhorn Marketplace and connects directly to your Bullhorn instance, so nothing changes in how consultants work. The feedback runs off activity they already record.

If you run on Bullhorn, start a trial or get in touch and we’ll show you how it works with your own data.