Why Vincere customers are adding Talent Analytics

Talent Analytics is the experience platform for recruitment teams. It gives agencies control over the standard of experience they are known for, combining human relationships with AI-driven insight to measure how clients and candidates experience the service, surface risk early and improve performance at scale.

Talent Analytics integrates with Vincere, and it is built for the way many Vincere customers are organised: several specialist brands, each with its own teams and markets, run as one group.

Vincere shows the activity. Talent Analytics shows the experience.

Vincere shows what is happening across your business: jobs, candidates, submissions and placements. It does not show how that activity feels to the clients and candidates on the other side of it.

In a multi-brand group that gap gets wider. Each brand tends to collect feedback its own way, if at all, so leaders end up with pockets of insight and no consistent view of service across the group.

What it does inside Vincere

When a candidate is submitted, interviewed, placed or rejected, or a client reaches a key point in a job, Talent Analytics asks the right person for feedback at that moment. Every response is tied back to the job, client and consultant involved, so results can be compared across brands, teams and consultants.

From there it acts on what comes back. Detractors are escalated to the right manager, responses can be handled automatically or drafted for your team to send, and promoters are surfaced for reviews, referrals and testimonials.

One view across every brand

11Investments used Talent Analytics to move from feedback in pockets to one clear view across its specialist brands. Within 90 days, 3Search reached world-class service levels, and the group rolled it out across every brand.

“We were so impressed with the product that we rolled it out across all our brands, rather than just the one business we were initially planning on.”

Andy Sellers, Co-Founder, 3Search and 11Investments

Read how 11Investments turned CX into a growth strategy.

From feedback to public proof

The best feedback should not stay inside a dashboard. Talent Analytics turns verified client and candidate feedback into Verified Experience Profiles, independent public evidence of the service you deliver that buyers, candidates and AI search tools can find and trust.

Getting connected

You enter your Vincere tenant URL, a Client ID and an API key into CX Hub, and your existing pipeline is picked up from there. Your Vincere admin can provide these, and nothing changes for consultants. The Vincere feedback and NPS integration page has the full details.

If you run on Vincere, start a trial or get in touch and we’ll show you how it works with your own data.