Overview
October 20, 2026
Vetro is a verified specialist recruitment partner for care, nursing, education and housing, and the verified evidence is substantial and consistent: 1,041 promoters since November 2024, including 507 in the last 12 months. Two strengths stand out: hands-on support through registration and placement, and communication and responsiveness, delivered with a friendly, personal approach. The evidence shows depth across children's residential and social work, education and SEN, adult care and learning disability, management and nursing roles.
Written by the business. Not generated or verified by Talent Analytics.
Vetro Recruitment is a specialist agency for care, nursing, housing, social work, management and education, with a head office in Caerphilly and offices across England and Wales. Its consultants combine local recruitment expertise with national reach, supporting candidates and employers with temporary, permanent and contract roles. Vetro describes its purpose as strengthening teams and changing lives, and reports more than 1,000 five-star reviews.
At a glance
Verified responses
603
Candidate responses
566
Client responses
37
Candidate NPS
77
Client NPS
84
Overall NPS
77
Data period
October 21, 2025 to October 20, 2026
Written responses shown
389
Key offices
Caerphilly (HQ), Cardiff, Bristol, Birmingham, Liverpool
Regions covered
England and Wales
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 77
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
People consistently praise Vetro for supportive, hands-on help through registration and placement, for clear and responsive communication, and for a friendly, personal approach. Most written feedback comes from candidates.
Praised for
Themes across 389 written responses
- Support through the process 167
- Communication & responsiveness 112
- Personal, caring approach 95
- Professionalism & honesty 54
- Understanding what you want 41
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
- Children's Residential & Social Work · 304 verified
Children's residential support workers, social workers and supervising roles - Education & SEN · 241 verified
Teaching assistants, SEN support, cover supervisors and teachers - Management & Leadership · 140 verified
Registered managers, responsible individuals, deputies and team leaders - Support Work (general) · 121 verified
Support workers placed across care services and settings - Adult Care & Learning Disability · 107 verified
Adult learning disability, mental health and supported care roles - Nursing & Healthcare · 54 verified
Registered nurses, mental health nurses and health care assistants - Housing & Supported Living · 23 verified
Housing support and supported accommodation roles - Mixed & Specialist · 51 verified
Other and specialist placements
Verified feedback
The availability of support to see that staff get job done is appreciated.
What made it a great experience was the perfect balance of support and efficiency. The communication was always concise and to the point, meaning no time was wasted, but I still felt completely backed every step of the way.
very understanding and helpful
Good communication, good knowledge of the vacancy and the company. Personable amd professional.
Well spoken with respect 🙏
Been so great
This is an agency which understands their employees’ needs, always helpful and polite
Clear and concise information and support offered.
Very friendly and helpful! Good interview tips and overall very happy with their help!
Flexible working pattern and great employee relationships
Vetro have always managed to cover 90% of the shifts we have had outstanding
He is amazing
Staff cover provided promptly
Always helpful and prompt to respond.
Good communication and prompt in covering shifts
Always available, very supportive and reliable.
All the advisors are very friendly and helpful
Staff are excellent. Both temp and perm side take time to know what our needs as a company are.
Vetro has supported us during really challenging times. They've been open and honest and have a real understanding of service needs.
Great service from start to finish, kept me updated with everything and tried her hardest to get me the best interviews
Very friendly. Always trying to help and to make sure my shifts needed are covered. Aprocheble, reliable.
Lovely person, great communication and done his best to promote the job opportunity
Very professional and supportive
He is going a great job, treat staff fabulously and very good communication.
Smooth process and onboarding system
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
Vetro cannot write, edit or delete a single word.
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.