Overview
October 20, 2026
Vetro is a verified specialist recruitment partner for care, nursing, education and housing, and the verified evidence is substantial and consistent: 1,041 promoters since November 2024, including 507 in the last 12 months. Two strengths stand out: hands-on support through registration and placement, and communication and responsiveness, delivered with a friendly, personal approach. The evidence shows depth across children's residential and social work, education and SEN, adult care and learning disability, management and nursing roles.
Written by the business. Not generated or verified by Talent Analytics.
Vetro Recruitment is a specialist agency for care, nursing, housing, social work, management and education, with a head office in Caerphilly and offices across England and Wales. Its consultants combine local recruitment expertise with national reach, supporting candidates and employers with temporary, permanent and contract roles. Vetro describes its purpose as strengthening teams and changing lives, and reports more than 1,000 five-star reviews.
At a glance
Verified responses
603
Candidate responses
566
Client responses
37
Candidate NPS
77
Client NPS
84
Overall NPS
77
Data period
October 21, 2025 to October 20, 2026
Written responses shown
389
Key offices
Caerphilly (HQ), Cardiff, Bristol, Birmingham, Liverpool
Regions covered
England and Wales
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 77
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
People consistently praise Vetro for supportive, hands-on help through registration and placement, for clear and responsive communication, and for a friendly, personal approach. Most written feedback comes from candidates.
Praised for
Themes across 389 written responses
- Support through the process 167
- Communication & responsiveness 112
- Personal, caring approach 95
- Professionalism & honesty 54
- Understanding what you want 41
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
- Children's Residential & Social Work · 304 verified
Children's residential support workers, social workers and supervising roles - Education & SEN · 241 verified
Teaching assistants, SEN support, cover supervisors and teachers - Management & Leadership · 140 verified
Registered managers, responsible individuals, deputies and team leaders - Support Work (general) · 121 verified
Support workers placed across care services and settings - Adult Care & Learning Disability · 107 verified
Adult learning disability, mental health and supported care roles - Nursing & Healthcare · 54 verified
Registered nurses, mental health nurses and health care assistants - Housing & Supported Living · 23 verified
Housing support and supported accommodation roles - Mixed & Specialist · 51 verified
Other and specialist placements
Verified feedback
Quick and efficient process with excellent communication throughout.
Regular contact, knowledgeable about the role, and the company. Great tips! All round amazing experience
He was amazing! Always there if I needed and constantly keeping me up to date.
Friendly very helpful x determined offer CV advice/help. Interview tips and will support you in interview times dates to accommodate and what works around your life work commitments. Asks how it went full possitive vibes b4 during and after x
Vetro training before starting work and availability of shifts. Good communication 👏
He's always checking in and available to chat, he makes booking shifts easy and is very supportive
I thought I'd done this feedback before. Communication was great, even though it didn't pan out in the end.
Because the staffs are friendly, understanding and proactive in their dealings.
Yes very satisfy
Excellent in allocating shifts time and availability.
Polite staff very helpful
Never had a problem. Always work. Payed on time and accurate. Always keep in touch Always listen to any concerns. Would recommend 100%
Very supportive team .
I am very passionate about working for Vetro and will always promote our agency. I feel proud to represent Vetro
Very quick and efficient. Nice to talk too.
Consistency in Quality Standard
I felt extremely supported in my recruitment throughout
Great communication, clear instructions, reachable and very friendly team
Absolutely so helpful and supportive throughout the process. Continued to help through the recruitment and interview process. Could not have done a better job!
Lovely guy, very professional and well spoken.
Vetro have a Very supportive team
The team also find you work.
Easy to book shift and mode of payment
Super helpful and always listens
The way they treat their workers
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
Vetro cannot write, edit or delete a single word.
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.