Overview
October 20, 2026
Vetro is a verified specialist recruitment partner for care, nursing, education and housing, and the verified evidence is substantial and consistent: 1,041 promoters since November 2024, including 507 in the last 12 months. Two strengths stand out: hands-on support through registration and placement, and communication and responsiveness, delivered with a friendly, personal approach. The evidence shows depth across children's residential and social work, education and SEN, adult care and learning disability, management and nursing roles.
Written by the business. Not generated or verified by Talent Analytics.
Vetro Recruitment is a specialist agency for care, nursing, housing, social work, management and education, with a head office in Caerphilly and offices across England and Wales. Its consultants combine local recruitment expertise with national reach, supporting candidates and employers with temporary, permanent and contract roles. Vetro describes its purpose as strengthening teams and changing lives, and reports more than 1,000 five-star reviews.
At a glance
Verified responses
603
Candidate responses
566
Client responses
37
Candidate NPS
77
Client NPS
84
Overall NPS
77
Data period
October 21, 2025 to October 20, 2026
Written responses shown
389
Key offices
Caerphilly (HQ), Cardiff, Bristol, Birmingham, Liverpool
Regions covered
England and Wales
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 77
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
People consistently praise Vetro for supportive, hands-on help through registration and placement, for clear and responsive communication, and for a friendly, personal approach. Most written feedback comes from candidates.
Praised for
Themes across 389 written responses
- Support through the process 167
- Communication & responsiveness 112
- Personal, caring approach 95
- Professionalism & honesty 54
- Understanding what you want 41
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
- Children's Residential & Social Work · 304 verified
Children's residential support workers, social workers and supervising roles - Education & SEN · 241 verified
Teaching assistants, SEN support, cover supervisors and teachers - Management & Leadership · 140 verified
Registered managers, responsible individuals, deputies and team leaders - Support Work (general) · 121 verified
Support workers placed across care services and settings - Adult Care & Learning Disability · 107 verified
Adult learning disability, mental health and supported care roles - Nursing & Healthcare · 54 verified
Registered nurses, mental health nurses and health care assistants - Housing & Supported Living · 23 verified
Housing support and supported accommodation roles - Mixed & Specialist · 51 verified
Other and specialist placements
Verified feedback
Prompt and informative
Helpful, friendly and very timely.
Everything was quickly done with great communication on each step. Highly recommend
Kept up to date
Shifts flexibility, Non-patial allocation of shifts, Quality standard culture, Feedback from clients, Good rewards for hardworking staff by retention with clients, Fast payslips delivery, Consistency in payment patterns.
I will say for the great support and the staffs are amazing.
The agency consultant is fab
Excellent as always
Friendly, professional and goes the extra mile to fill the vacancy needed.
Never out worked! Pulls up trees for us ;-)
Vetro is very nice and good
All staff are great in supporting people achieving employment
Vetro is by far the best recruitment agency I’ve ever seen
They didn’t give up on finding me a job and such great communications from all staff working there.
Polite and friendly. Got me work straight away. Called back to ask how my first day went.
Constant updates of suitable vacanciex
Resonding to feedback on what skills we need TAs to have to fulfill the roles in school. Communication with the TAs on supply in school. Promote response to questions/ supply requests.
The experience in Vetro so far as being highly commendable
Didn't take long to register and 2 days later I had a work placement. Out standing customer service. Very reliable.
An incredibly friendly and personalised approach making me feel supported and valued as I try to return to work after starting a family. Thank you so much for everything so far!
It was a good experience overall, helpful staff.
Always finding me work that is suitable for my personal circumstances.
Staff are very friendly and helpful
Excellent agency to work for, very supportive and excellent communication.
Very friendly team, who are attentive to your needs. Good at matching service to your availability and experience. I would definitely recommend
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
Vetro cannot write, edit or delete a single word.
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.