Overview
October 20, 2026
Vetro is a verified specialist recruitment partner for care, nursing, education and housing, and the verified evidence is substantial and consistent: 1,041 promoters since November 2024, including 507 in the last 12 months. Two strengths stand out: hands-on support through registration and placement, and communication and responsiveness, delivered with a friendly, personal approach. The evidence shows depth across children's residential and social work, education and SEN, adult care and learning disability, management and nursing roles.
Written by the business. Not generated or verified by Talent Analytics.
Vetro Recruitment is a specialist agency for care, nursing, housing, social work, management and education, with a head office in Caerphilly and offices across England and Wales. Its consultants combine local recruitment expertise with national reach, supporting candidates and employers with temporary, permanent and contract roles. Vetro describes its purpose as strengthening teams and changing lives, and reports more than 1,000 five-star reviews.
At a glance
Verified responses
603
Candidate responses
566
Client responses
37
Candidate NPS
77
Client NPS
84
Overall NPS
77
Data period
October 21, 2025 to October 20, 2026
Written responses shown
389
Key offices
Caerphilly (HQ), Cardiff, Bristol, Birmingham, Liverpool
Regions covered
England and Wales
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 77
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
People consistently praise Vetro for supportive, hands-on help through registration and placement, for clear and responsive communication, and for a friendly, personal approach. Most written feedback comes from candidates.
Praised for
Themes across 389 written responses
- Support through the process 167
- Communication & responsiveness 112
- Personal, caring approach 95
- Professionalism & honesty 54
- Understanding what you want 41
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
- Children's Residential & Social Work · 304 verified
Children's residential support workers, social workers and supervising roles - Education & SEN · 241 verified
Teaching assistants, SEN support, cover supervisors and teachers - Management & Leadership · 140 verified
Registered managers, responsible individuals, deputies and team leaders - Support Work (general) · 121 verified
Support workers placed across care services and settings - Adult Care & Learning Disability · 107 verified
Adult learning disability, mental health and supported care roles - Nursing & Healthcare · 54 verified
Registered nurses, mental health nurses and health care assistants - Housing & Supported Living · 23 verified
Housing support and supported accommodation roles - Mixed & Specialist · 51 verified
Other and specialist placements
Verified feedback
She is awesome
Very helpful and supportive.
Always been in work apart from the short time off due to funding issues.
Great communication. Fast and efficient service with regards to staff cover and new candidates. Very organised and professional manner at all times.
The team are very supportive.
Excellent communication and knowledge of client and customer base
I am very satisfied with Vetro, shifts are posted and it’s on a first come first serve basis, everyone try as much as possible to help you and they are doing a very good job.
It’s flexible, Quality’ standard, Numerous shift options…….Fabulous Consultants. I have 3 more experienced support workers to recommend.
Lovely lady, very helpful.
A great dedication and proper follow up on the shift is highly commendable.
Helpful advice throughout the process, consistent contact from the education kept me on the loop throughout the process.
Just started working with Vetro recruitment and I think they are great
You are professional
The staffs made it easy on the job and explained what needed to be done , and needs of the service user.
It jas been a very friendly well organised and efficient service, I have found employment quickly, everything is explained clearly, and my advisor has been excellent .
So far it good and excellent
I have had a satisfactory experience with the staff of Vetro.
It has always been like working at home. Support work with Vetro is a great deal.I have always been given shift as at when due and my boss has a listening hear whenever I have any complain.
Polite, pleasant and always kept in touch through the process
Excellent communication and follow-up, alongside an understanding of business needs.
Employer, employee relationship top notch
Nice working environment and people
The staff i interact with do their very best to provide the best support.
I have an exceptional experience with the staff who attended to me. I have been supported in seeking a job tailored to my Spiritual needs. Supported me to understand and face interviews and encouraged me not to underestimate myself concerning my qualifications. All this has helped me to perform well during the interview and was offered the Job. Now only waiting for the clearance. Very happy and satisfied for the Team's professionalism. I feel very valued . And that's why I give my big 10😊
Great and experience staff. Very respectful in dealing with support staff.
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
Vetro cannot write, edit or delete a single word.
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.