Overview
October 20, 2026
Vetro is a verified specialist recruitment partner for care, nursing, education and housing, and the verified evidence is substantial and consistent: 1,041 promoters since November 2024, including 507 in the last 12 months. Two strengths stand out: hands-on support through registration and placement, and communication and responsiveness, delivered with a friendly, personal approach. The evidence shows depth across children's residential and social work, education and SEN, adult care and learning disability, management and nursing roles.
Written by the business. Not generated or verified by Talent Analytics.
Vetro Recruitment is a specialist agency for care, nursing, housing, social work, management and education, with a head office in Caerphilly and offices across England and Wales. Its consultants combine local recruitment expertise with national reach, supporting candidates and employers with temporary, permanent and contract roles. Vetro describes its purpose as strengthening teams and changing lives, and reports more than 1,000 five-star reviews.
At a glance
Verified responses
603
Candidate responses
566
Client responses
37
Candidate NPS
77
Client NPS
84
Overall NPS
77
Data period
October 21, 2025 to October 20, 2026
Written responses shown
389
Key offices
Caerphilly (HQ), Cardiff, Bristol, Birmingham, Liverpool
Regions covered
England and Wales
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 77
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
People consistently praise Vetro for supportive, hands-on help through registration and placement, for clear and responsive communication, and for a friendly, personal approach. Most written feedback comes from candidates.
Praised for
Themes across 389 written responses
- Support through the process 167
- Communication & responsiveness 112
- Personal, caring approach 95
- Professionalism & honesty 54
- Understanding what you want 41
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
- Children's Residential & Social Work · 304 verified
Children's residential support workers, social workers and supervising roles - Education & SEN · 241 verified
Teaching assistants, SEN support, cover supervisors and teachers - Management & Leadership · 140 verified
Registered managers, responsible individuals, deputies and team leaders - Support Work (general) · 121 verified
Support workers placed across care services and settings - Adult Care & Learning Disability · 107 verified
Adult learning disability, mental health and supported care roles - Nursing & Healthcare · 54 verified
Registered nurses, mental health nurses and health care assistants - Housing & Supported Living · 23 verified
Housing support and supported accommodation roles - Mixed & Specialist · 51 verified
Other and specialist placements
Verified feedback
Quality training and being able to get shift
Lovely chat and very informative
Was very helpful and explained everything to me
Professional, friendly and helpful
Plenty of work available with good companies. Our managers are always available, and the training is good as well. Would definitely recommend.
Rapid communication and very fast recruitment
The quick response
Quick booking and candidates were all suitable for role
He is always in contact with me about is happening and how I am getting on etc, easy to speak to and get in touch with about any questions etc and managed to get me into work right away when my dbs came through
Vetro Recruitment made my job search experience fantastic by providing clear communication, supporting me through every step, and presenting opportunities that matched my skills and career goals.
Very professional, attentive and with great communication.
He’s the best. Promote him
Step by step follow up
Quick response and friendly approach from staff. Happy to answer questions and share information
Very friendly, and very professional
It was fast, friendly, efficient, professional, caring and personal. I couldn't have been treated any better than I was.
Very nice lady, very good communication
Very responsive and supportive making it easy to get information and help when needed.Good communication about available work and ensuring I was kept well informed and overall really positive experience .
The attentions in a warm friendly manner
The professionalism existing between the staff
Very easy to work with.
She was very engaging on the phone. We kept missing each other, which we both found quite amusing. It was like something out of a sit-com.
Great guy. Excellent communication
Friendly and approachable
Very friendly and extremely helpful
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
Vetro cannot write, edit or delete a single word.
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.