Tile Hill
Tile Hill

Tile Hill

Specialist recruitment partner for public sector and not-for-profit leaders: interim management, executive search and board appointments

Verified by Talent Analytics
782 verified responses
Experience rating:
World-class
Verified since
April 15, 2024
World-class for
months

Overview

Written by the business. Not generated or verified by Talent Analytics.

Tile Hill is a recruitment business specialising in public sector and not-for-profit leadership. It provides interim managers and specialist consultants for projects, programmes and change initiatives, executive search for senior public sector and not-for-profit leaders, and board recruitment for Chairs, Trustees and Non-Executive Directors. It also offers assessment services, and says it builds its approach around candidate experience and inclusive recruitment.

At a glance

Verified responses

782

Candidate responses

663

Client responses

119

Candidate NPS

85

Client NPS

93

Overall NPS

86

Data period

October 28, 2025 to October 27, 2026

Written responses shown

99

Key offices

London

Regions covered

England

Rating

Every figure on this page comes from verified responses collected by Talent Analytics.

World-class

Overall Net Promoter Score: 86

10 / 10
586
9 / 10
107

Promoter scores only (9 and 10 out of 10), last 12 months.

What do clients and candidates say?

Generated by Talent Analytics from verified responses

Praised for

Sector leadership

A verified supplier in each sector below, ordered by the number of verified responses behind it.

Verified feedback

Candidate
October 7, 2026
10
Promoter

Clara managed the process with great professionalism.

Verified response
Collected by Talent Analytics
Candidate
October 7, 2026
10
Promoter

Excellent service

Verified response
Collected by Talent Analytics
Candidate
October 7, 2026
10
Promoter

She is very friendly and kept me informed promptly

Verified response
Collected by Talent Analytics
Candidate
October 6, 2026
10
Promoter

I was approached for a post. Throughout the process I was kept informed and supported from application to the interview process. When I noted some issues , Chris was very understanding and worked without prejudice to with me on resolving the issues. When I reflected if this was a post I want , Chris was wonderful in going through the pros and cons - coaching style When I decided to withdraw, he called me later and listened and supported me. I felt listened to and supported in what was a very difficult decision but he made me feel comfortable in my decision . Hence, I would recommend the agency as they are genuinely supporting candidates and employers

Verified response
Collected by Talent Analytics
Candidate
October 2, 2026
10
Promoter

My consultant Andrew, kept me informed of the situation with the client regularly, prepped me well for the interview and maintained contact and communication with me.

Verified response
Collected by Talent Analytics
Candidate
October 1, 2026
10
Promoter

Luca has been really helpful in being pro-active and providing background research for job interviews.

Verified response
Collected by Talent Analytics
Candidate
September 30, 2026
10
Promoter

Helen was very responsive with a clear insight into the brief

Verified response
Collected by Talent Analytics
Candidate
September 29, 2026
10
Promoter

Very good experience so far, helpful and intelligent consultants

Verified response
Collected by Talent Analytics
Candidate
September 29, 2026
10
Promoter

The customer focus included not only the client but the candidates which is very important as the agent is the employer’s representative in this case. The support was prompt from all members of the team including the MD, again another important quality Tile Hill possess.

Verified response
Collected by Talent Analytics
Candidate
September 29, 2026
10
Promoter

Really helpful, friendly and supportive

Verified response
Collected by Talent Analytics
Candidate
September 28, 2026
10
Promoter

Supportive, honest and available. Helen was always reliable and honest when holding discussions and offered fantastic tips. Fantastic support Thank you Helen

Verified response
Collected by Talent Analytics
Client
September 28, 2026
10
Promoter

I recently worked with Chris and Amin and had an excellent experience throughout the process. The team were professional, personable, and highly organised, making everything run smoothly from start to finish. They kept me informed at every stage, communicated clearly, and provided regular updates, which gave me confidence and reassurance throughout the recruitment journey. I would highly recommend them to anyone seeking a supportive and responsive recruitment partner.

Verified response
Collected by Talent Analytics
Candidate
September 26, 2026
10
Promoter

Helen has been great support through my interim assignment. She kept in touch regularly and managed the client relationship excellently.

Verified response
Collected by Talent Analytics
Candidate
September 26, 2026
10
Promoter

Very experienced consultant

Verified response
Collected by Talent Analytics
Candidate
September 26, 2026
10
Promoter

I would like to express my sincere thanks to Chris and Amin, for the exceptional support provided throughout my recruitment journey. From the outset, both Chris and Amin were professional, approachable, and genuinely invested in helping me succeed. Their guidance and encouragement throughout the process were invaluable, particularly in preparing for the technical interview and the final stage of the appointment process. The advice and insights they shared helped me approach each stage with confidence and feel fully prepared. What stood out most was the personal commitment they demonstrated. They were always available to answer questions, offer reassurance, and provide honest feedback. Their regular communication ensured I felt supported every step of the way. Following my appointment, both Chris and Amin took the time to reach out, congratulate me, and offer continued support, which was greatly appreciated. Their dedication goes far beyond simply filling a vacancy; they clearly care about the people they work with and the outcomes they achieve. Thanks to their expertise, professionalism, and genuine encouragement, I have secured a role that I am incredibly excited about. I would not hesitate to recommend them to other candidates and organisations alike. Thank you again for all of your support. It has been a pleasure working with you, and I am truly grateful for the positive experience throughout the entire process.

Verified response
Collected by Talent Analytics
Candidate
September 23, 2026
10
Promoter

Dino is very professional and supportive great person to know and feel well supported

Verified response
Collected by Talent Analytics
Candidate
September 22, 2026
10
Promoter

Our whole experience was fantastic, the team were also helpful informative, friendly and caring! They were able to take away some of the stresses associated within interviews!

Verified response
Collected by Talent Analytics
Candidate
September 21, 2026
10
Promoter

Excellent at keeping in touch

Verified response
Collected by Talent Analytics
Candidate
September 21, 2026
10
Promoter

all contact has been great, cheers

Verified response
Collected by Talent Analytics
Candidate
September 20, 2026
9
Promoter

Dino has been good at keeping in touch and giving updates.

Verified response
Collected by Talent Analytics
Candidate
September 19, 2026
9
Promoter

The whole team (David, Rebecca and Anita) had a fantastic pro-active approach. The interaction felt really personal so that you're not just a name on a page but a human being. It made such a difference during a really turbulent and difficult job market and where AI seems to be ruling the process with other recruiters. I loved the approach with the webinar before you actually applied so you could get a feel of the CEO, CPO/COO interaction and to get some more insight on them and the organisation. I've not seen this before with any other recruiter so you usually would only see the CEO etc at the time of an interview (if you were lucky). I never give a 10 so this is the best rating I can give.

Verified response
Collected by Talent Analytics
Candidate
September 19, 2026
10
Promoter

Great and timely comms

Verified response
Collected by Talent Analytics
Candidate
September 18, 2026
10
Promoter

I have received really helpful and supportive information pre during and post interview- principally from Helen Alwell. Prior to this application I was not aware of your organisation, but I have already told friends about my experience

Verified response
Collected by Talent Analytics
Candidate
September 18, 2026
10
Promoter

Very good comms and engagement. Jeanette kept me abreast of progress throughout the entire process and made the whole experience really efficient and positive.

Verified response
Collected by Talent Analytics
Candidate
September 17, 2026
10
Promoter

Luca had been very supportive during my transition to interim work and very communicative and forthcoming about networking and job opportunities

Verified response
Collected by Talent Analytics

Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.

How this is verified

Tile Hill
cannot write, edit, hide or delete a single response.
1 · Real CRM event

A genuine candidate or client interaction is recorded in the business's CRM.

2 · Collected

Talent Analytics sends the survey and receives the response directly.

3 · Verified

The response is locked and shown anonymously, by sector and role only.

4 · Published

Shown exactly as written, on this page.

Frequently asked questions

What does verified mean?

Each response comes from a genuine client or candidate interaction recorded in the business's CRM. Talent Analytics sends the survey and receives the response directly, and the business cannot write, edit, hide or delete it. Comments are published as written and anonymised.

How is the score calculated?

Net Promoter Score is the percentage of promoters (scores of 9 and 10) minus the percentage of detractors (scores of 0 to 6), on a scale from -100 to +100. It uses every verified response from the last 12 months, including passives and detractors, not only the comments shown. Each response is included in the rating automatically as soon as it is received.

What do World-class, Excellent and Pending mean?

World-class is an overall NPS of +70 or above. Excellent is +50 to +69. A rating needs at least 50 verified responses in the last 12 months. Below that, a profile shows Pending.

Why are only promoter comments shown?

Written comments are shown only from verified promoters. The score still reflects all verified responses, so it is not based on the comments alone.

Can a tier or ranking be bought?

No. Tier and rank come only from the verified score. The only things a business can buy are experience management products, which help it handle and prevent negative experiences and improve its service. That can raise a score by improving the service behind it. It cannot buy the score. The score is a verified record of how the business performed.

How often is this updated?

Each response counts as soon as it is received. Tiers are recalculated monthly.

How does a recruitment business get a verified profile?

By measuring client and candidate feedback with Talent Analytics. A profile goes live at 25 verified responses and builds from the first response.

Verified by Talent Analytics. Independent, CRM-triggered feedback collected directly from candidates and clients the business has worked with. Text in the "In their words" section is written by the business, not generated or verified by Talent Analytics.