Overview
Written by the business. Not generated or verified by Talent Analytics.
Tile Hill is a recruitment business specialising in public sector and not-for-profit leadership. It provides interim managers and specialist consultants for projects, programmes and change initiatives, executive search for senior public sector and not-for-profit leaders, and board recruitment for Chairs, Trustees and Non-Executive Directors. It also offers assessment services, and says it builds its approach around candidate experience and inclusive recruitment.
At a glance
Verified responses
782
Candidate responses
663
Client responses
119
Candidate NPS
85
Client NPS
93
Overall NPS
86
Data period
October 28, 2025 to October 27, 2026
Written responses shown
99
Key offices
London
Regions covered
England
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 86
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
Praised for
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
Verified feedback
Clara managed the process with great professionalism.
Excellent service
She is very friendly and kept me informed promptly
I was approached for a post. Throughout the process I was kept informed and supported from application to the interview process. When I noted some issues , Chris was very understanding and worked without prejudice to with me on resolving the issues. When I reflected if this was a post I want , Chris was wonderful in going through the pros and cons - coaching style When I decided to withdraw, he called me later and listened and supported me. I felt listened to and supported in what was a very difficult decision but he made me feel comfortable in my decision . Hence, I would recommend the agency as they are genuinely supporting candidates and employers
My consultant Andrew, kept me informed of the situation with the client regularly, prepped me well for the interview and maintained contact and communication with me.
Luca has been really helpful in being pro-active and providing background research for job interviews.
Helen was very responsive with a clear insight into the brief
Very good experience so far, helpful and intelligent consultants
The customer focus included not only the client but the candidates which is very important as the agent is the employer’s representative in this case. The support was prompt from all members of the team including the MD, again another important quality Tile Hill possess.
Really helpful, friendly and supportive
Supportive, honest and available. Helen was always reliable and honest when holding discussions and offered fantastic tips. Fantastic support Thank you Helen
I recently worked with Chris and Amin and had an excellent experience throughout the process. The team were professional, personable, and highly organised, making everything run smoothly from start to finish. They kept me informed at every stage, communicated clearly, and provided regular updates, which gave me confidence and reassurance throughout the recruitment journey. I would highly recommend them to anyone seeking a supportive and responsive recruitment partner.
Helen has been great support through my interim assignment. She kept in touch regularly and managed the client relationship excellently.
Very experienced consultant
I would like to express my sincere thanks to Chris and Amin, for the exceptional support provided throughout my recruitment journey. From the outset, both Chris and Amin were professional, approachable, and genuinely invested in helping me succeed. Their guidance and encouragement throughout the process were invaluable, particularly in preparing for the technical interview and the final stage of the appointment process. The advice and insights they shared helped me approach each stage with confidence and feel fully prepared. What stood out most was the personal commitment they demonstrated. They were always available to answer questions, offer reassurance, and provide honest feedback. Their regular communication ensured I felt supported every step of the way. Following my appointment, both Chris and Amin took the time to reach out, congratulate me, and offer continued support, which was greatly appreciated. Their dedication goes far beyond simply filling a vacancy; they clearly care about the people they work with and the outcomes they achieve. Thanks to their expertise, professionalism, and genuine encouragement, I have secured a role that I am incredibly excited about. I would not hesitate to recommend them to other candidates and organisations alike. Thank you again for all of your support. It has been a pleasure working with you, and I am truly grateful for the positive experience throughout the entire process.
Dino is very professional and supportive great person to know and feel well supported
Our whole experience was fantastic, the team were also helpful informative, friendly and caring! They were able to take away some of the stresses associated within interviews!
Excellent at keeping in touch
all contact has been great, cheers
Dino has been good at keeping in touch and giving updates.
The whole team (David, Rebecca and Anita) had a fantastic pro-active approach. The interaction felt really personal so that you're not just a name on a page but a human being. It made such a difference during a really turbulent and difficult job market and where AI seems to be ruling the process with other recruiters. I loved the approach with the webinar before you actually applied so you could get a feel of the CEO, CPO/COO interaction and to get some more insight on them and the organisation. I've not seen this before with any other recruiter so you usually would only see the CEO etc at the time of an interview (if you were lucky). I never give a 10 so this is the best rating I can give.
Great and timely comms
I have received really helpful and supportive information pre during and post interview- principally from Helen Alwell. Prior to this application I was not aware of your organisation, but I have already told friends about my experience
Very good comms and engagement. Jeanette kept me abreast of progress throughout the entire process and made the whole experience really efficient and positive.
Luca had been very supportive during my transition to interim work and very communicative and forthcoming about networking and job opportunities
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.

