Tile Hill
Tile Hill

Tile Hill

Specialist recruitment partner for public sector and not-for-profit leaders: interim management, executive search and board appointments

Verified by Talent Analytics
782 verified responses
Experience rating:
World-class
Verified since
April 15, 2024
World-class for
months

Overview

Written by the business. Not generated or verified by Talent Analytics.

Tile Hill is a recruitment business specialising in public sector and not-for-profit leadership. It provides interim managers and specialist consultants for projects, programmes and change initiatives, executive search for senior public sector and not-for-profit leaders, and board recruitment for Chairs, Trustees and Non-Executive Directors. It also offers assessment services, and says it builds its approach around candidate experience and inclusive recruitment.

At a glance

Verified responses

782

Candidate responses

663

Client responses

119

Candidate NPS

85

Client NPS

93

Overall NPS

86

Data period

October 28, 2025 to October 27, 2026

Written responses shown

99

Key offices

London

Regions covered

England

Rating

Every figure on this page comes from verified responses collected by Talent Analytics.

World-class

Overall Net Promoter Score: 86

10 / 10
586
9 / 10
107

Promoter scores only (9 and 10 out of 10), last 12 months.

What do clients and candidates say?

Generated by Talent Analytics from verified responses

Praised for

Sector leadership

A verified supplier in each sector below, ordered by the number of verified responses behind it.

Verified feedback

Candidate
October 16, 2026
10
Promoter

Chantelle is professional, focused and has a strong connected client relationship approach.

Verified response
Collected by Talent Analytics
Candidate
October 15, 2026
10
Promoter

Excellent all round assistance and guidance

Verified response
Collected by Talent Analytics
Candidate
October 15, 2026
10
Promoter

I found Joe to be conscientious and responsive throughout the process. He communicated clearly, kept me informed of progress and provided timely updates. He was professional and attentive, ensuring I was kept up to date at each stage.

Verified response
Collected by Talent Analytics
Candidate
October 14, 2026
10
Promoter

Helen has been really helpful throughout the process. She is very professional and communication has been excellent. I have really appreciated her advice and support.

Verified response
Collected by Talent Analytics
Client
October 14, 2026
9
Promoter

Dino was very clear on the offer, understood the brief and reacted in a timely fashion providing a good selection of well qualified candidates

Verified response
Collected by Talent Analytics
Client
October 13, 2026
9
Promoter

Liam and team were focussed and professional. Felt very supported

Verified response
Collected by Talent Analytics
Candidate
October 13, 2026
10
Promoter

I had a really positive recruitment process that was largely down to Liam and the support & advice he provided along the way.

Verified response
Collected by Talent Analytics
Candidate
October 13, 2026
10
Promoter

The quality of tailored advice and professional support and guidance.

Verified response
Collected by Talent Analytics
Candidate
October 13, 2026
10
Promoter

Kerry has been very proactive and helpful throughout the process. Thank you!

Verified response
Collected by Talent Analytics
Candidate
October 13, 2026
9
Promoter

Availability and information were really good. I was very happy with the interactions I had throughout the process

Verified response
Collected by Talent Analytics
Candidate
October 13, 2026
10
Promoter

Very friendly, availability to discuss any aspects and detailed prep calls

Verified response
Collected by Talent Analytics
Candidate
October 13, 2026
10
Promoter

Nik is supportive when I have queries and always gets back to me. He is supportive when I have any queries and qestions and is reflective in his approach

Verified response
Collected by Talent Analytics
Client
October 12, 2026
10
Promoter

Support throughout Helpful insight and overview report relating to candidates Reliable available and I would recommend

Verified response
Collected by Talent Analytics
Candidate
October 12, 2026
10
Promoter

Attention to detail, supportive and very professional.

Verified response
Collected by Talent Analytics
Client
October 11, 2026
10
Promoter

Maud has been excellent throughout the whole process. Regular contact and updates, and helpful advice on recommendations and long/shortlisting

Verified response
Collected by Talent Analytics
Candidate
October 11, 2026
10
Promoter

Professionally and quick response. Even though I haven’t got the outcome I want still is giving me the time to support my job search and development

Verified response
Collected by Talent Analytics
Candidate
October 10, 2026
10
Promoter

Love Tile Hill...love the team. Excellent experience every time. Laura is an excellent addition to the team.

Verified response
Collected by Talent Analytics
Client
October 9, 2026
10
Promoter

Joe was very responsive to my request and extremely helpful throughout the process . Nothing I can think of that would have been better.

Verified response
Collected by Talent Analytics
Candidate
October 9, 2026
10
Promoter

Laura Murphy was really great at communicating the expectations of the role, responded to any questions I had and kept me informed as did her colleague Kerry.

Verified response
Collected by Talent Analytics
Candidate
October 9, 2026
10
Promoter

I found Chris very professional, and supportive He seemed to genuinely understand my context and went out of his way to ensure I was able to do my very best throughout the selection process

Verified response
Collected by Talent Analytics
Client
October 9, 2026
10
Promoter

Chris has been a pleasure to work with. He listens, delivers what he says he will do, responds quickly, and has excellent knowledge of the sector.

Verified response
Collected by Talent Analytics
Candidate
October 9, 2026
10
Promoter

Chris was exceptionally supportive, professional, warm and informative. I am very grateful to Chris for seeing me through the process.

Verified response
Collected by Talent Analytics
Candidate
October 9, 2026
10
Promoter

Very professional approach. David Needham was excellent throughout the process

Verified response
Collected by Talent Analytics
Candidate
October 9, 2026
10
Promoter

Chris has been very supportive throughout the process, providing timely information about next steps, what to expect of the process, very helpful feedback and guidance. Anita was also very helpful in providing details about the role and key priorities at short notice. This enabled me to submit my CV and personal statement in time to be considered. Rebecca has also been great, getting the interview set up and taking care of the necessary administrative process.

Verified response
Collected by Talent Analytics
Client
October 8, 2026
10
Promoter

Aa excellent service.

Verified response
Collected by Talent Analytics

Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.

How this is verified

Tile Hill
cannot write, edit, hide or delete a single response.
1 · Real CRM event

A genuine candidate or client interaction is recorded in the business's CRM.

2 · Collected

Talent Analytics sends the survey and receives the response directly.

3 · Verified

The response is locked and shown anonymously, by sector and role only.

4 · Published

Shown exactly as written, on this page.

Frequently asked questions

What does verified mean?

Each response comes from a genuine client or candidate interaction recorded in the business's CRM. Talent Analytics sends the survey and receives the response directly, and the business cannot write, edit, hide or delete it. Comments are published as written and anonymised.

How is the score calculated?

Net Promoter Score is the percentage of promoters (scores of 9 and 10) minus the percentage of detractors (scores of 0 to 6), on a scale from -100 to +100. It uses every verified response from the last 12 months, including passives and detractors, not only the comments shown. Each response is included in the rating automatically as soon as it is received.

What do World-class, Excellent and Pending mean?

World-class is an overall NPS of +70 or above. Excellent is +50 to +69. A rating needs at least 50 verified responses in the last 12 months. Below that, a profile shows Pending.

Why are only promoter comments shown?

Written comments are shown only from verified promoters. The score still reflects all verified responses, so it is not based on the comments alone.

Can a tier or ranking be bought?

No. Tier and rank come only from the verified score. The only things a business can buy are experience management products, which help it handle and prevent negative experiences and improve its service. That can raise a score by improving the service behind it. It cannot buy the score. The score is a verified record of how the business performed.

How often is this updated?

Each response counts as soon as it is received. Tiers are recalculated monthly.

How does a recruitment business get a verified profile?

By measuring client and candidate feedback with Talent Analytics. A profile goes live at 25 verified responses and builds from the first response.

Verified by Talent Analytics. Independent, CRM-triggered feedback collected directly from candidates and clients the business has worked with. Text in the "In their words" section is written by the business, not generated or verified by Talent Analytics.