Tile Hill
Tile Hill

Tile Hill

Specialist recruitment partner for public sector and not-for-profit leaders: interim management, executive search and board appointments

Verified by Talent Analytics
782 verified responses
Experience rating:
World-class
Verified since
April 15, 2024
World-class for
months

Overview

Written by the business. Not generated or verified by Talent Analytics.

Tile Hill is a recruitment business specialising in public sector and not-for-profit leadership. It provides interim managers and specialist consultants for projects, programmes and change initiatives, executive search for senior public sector and not-for-profit leaders, and board recruitment for Chairs, Trustees and Non-Executive Directors. It also offers assessment services, and says it builds its approach around candidate experience and inclusive recruitment.

At a glance

Verified responses

782

Candidate responses

663

Client responses

119

Candidate NPS

85

Client NPS

93

Overall NPS

86

Data period

October 28, 2025 to October 27, 2026

Written responses shown

99

Key offices

London

Regions covered

England

Rating

Every figure on this page comes from verified responses collected by Talent Analytics.

World-class

Overall Net Promoter Score: 86

10 / 10
586
9 / 10
107

Promoter scores only (9 and 10 out of 10), last 12 months.

What do clients and candidates say?

Generated by Talent Analytics from verified responses

Praised for

Sector leadership

A verified supplier in each sector below, ordered by the number of verified responses behind it.

Verified feedback

Candidate
September 16, 2026
10
Promoter

The personal engagement is admirable and focused though market difficulties prevail.

Verified response
Collected by Talent Analytics
Candidate
September 16, 2026
10
Promoter

Laura has listened to the types of contract roles I am interested in and contacts me when she feels there is a potential suitable role to consider and discuss. Laura is also good at providing updates and feedback once my CV has been submitted. This makes for a more personal relationship with Tile Hill rather than feeling transactional.

Verified response
Collected by Talent Analytics
Candidate
September 16, 2026
10
Promoter

Great knowledge of the sector and always friendly and approachable. I’m treated as an individual and feel my skills are valued.

Verified response
Collected by Talent Analytics
Candidate
September 16, 2026
10
Promoter

Never feel pressured to make decisions. Open, conversations about what is going on and next steps. Friendly and understanding. At my own pace whilst keeping in contact.

Verified response
Collected by Talent Analytics
Candidate
September 16, 2026
9
Promoter

Although I'm yet to secure an engagement with Tile Hill representing me - Laura and the team communicated well and kept me up to date at each stage via various methods.

Verified response
Collected by Talent Analytics
Candidate
September 16, 2026
10
Promoter

Matt is a true professional and always at the end of the phone whenever I have a query. He’s helpful, respectful and approachable, and I really appreciate his support.

Verified response
Collected by Talent Analytics
Candidate
September 16, 2026
10
Promoter

I appreciate the regular updates.

Verified response
Collected by Talent Analytics
Candidate
September 15, 2026
10
Promoter

Kerry always gives feedback and updates. Even if it is not a progression, there is always a courtesy response. This is standout in today's recruitment market. Kerry is very knowledgeable, professional and friendly, very approachable.

Verified response
Collected by Talent Analytics
Candidate
September 13, 2026
10
Promoter

I found your service excellent: I received feedback & updates from Laura Murphy throughout. She was excellent. Regards:

Verified response
Collected by Talent Analytics
Candidate
September 12, 2026
10
Promoter

I found Chris and colleagues to be approachable, and knowledgeable about the specific role

Verified response
Collected by Talent Analytics
Client
September 12, 2026
10
Promoter

Great communication, Helen and Jo were excellent. Both offered brilliant advice about candidates and supported me with the interview process.

Verified response
Collected by Talent Analytics
Candidate
September 12, 2026
9
Promoter

Really impressive and supportive experience

Verified response
Collected by Talent Analytics
Candidate
September 11, 2026
10
Promoter

Professional customer focused service.

Verified response
Collected by Talent Analytics
Candidate
September 11, 2026
10
Promoter

The work done to provide candidates with really useful information regarding the company and the role they are applying for is not something I have seen done by other agents.

Verified response
Collected by Talent Analytics
Candidate
September 10, 2026
9
Promoter

I've found Joe to be helpful and responsive.

Verified response
Collected by Talent Analytics
Client
September 9, 2026
10
Promoter

Helen is fantastic - professional, speedy and really understood our requirements. Highly recommend Tile Hill because of her

Verified response
Collected by Talent Analytics
Candidate
September 9, 2026
10
Promoter

Highly professional- wonderful team- interesting and relevant roles -seamless management of processes

Verified response
Collected by Talent Analytics
Candidate
September 8, 2026
10
Promoter

Very easy to work with

Verified response
Collected by Talent Analytics
Client
September 7, 2026
10
Promoter

extremely helpful and supportive. expert guidance, understood the brief and matched perfectly, thank you!

Verified response
Collected by Talent Analytics
Candidate
September 7, 2026
10
Promoter

Yas is very efficient and promptly responds to phone calls and emails. He is professional and has a good overview of my specialist market.

Verified response
Collected by Talent Analytics
Client
September 7, 2026
10
Promoter

Helen has been the absolute professional from start to finish and has brought some really helpful and targeted insight to the process.

Verified response
Collected by Talent Analytics
Candidate
September 6, 2026
10
Promoter

Never disappointed and I've always found Ethan easy to work with and very helpful (as are the rest of the team).

Verified response
Collected by Talent Analytics
Candidate
September 6, 2026
9
Promoter

Excellent team, who approach me with interesting and challenging roles. They are really knowledgeable about my industry and I know they only deal with executive roles and so are not wasting my time.

Verified response
Collected by Talent Analytics
Candidate
September 5, 2026
10
Promoter

Responsive, attentiveness, understanding

Verified response
Collected by Talent Analytics

Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.

How this is verified

Tile Hill
cannot write, edit, hide or delete a single response.
1 · Real CRM event

A genuine candidate or client interaction is recorded in the business's CRM.

2 · Collected

Talent Analytics sends the survey and receives the response directly.

3 · Verified

The response is locked and shown anonymously, by sector and role only.

4 · Published

Shown exactly as written, on this page.

Frequently asked questions

What does verified mean?

Each response comes from a genuine client or candidate interaction recorded in the business's CRM. Talent Analytics sends the survey and receives the response directly, and the business cannot write, edit, hide or delete it. Comments are published as written and anonymised.

How is the score calculated?

Net Promoter Score is the percentage of promoters (scores of 9 and 10) minus the percentage of detractors (scores of 0 to 6), on a scale from -100 to +100. It uses every verified response from the last 12 months, including passives and detractors, not only the comments shown. Each response is included in the rating automatically as soon as it is received.

What do World-class, Excellent and Pending mean?

World-class is an overall NPS of +70 or above. Excellent is +50 to +69. A rating needs at least 50 verified responses in the last 12 months. Below that, a profile shows Pending.

Why are only promoter comments shown?

Written comments are shown only from verified promoters. The score still reflects all verified responses, so it is not based on the comments alone.

Can a tier or ranking be bought?

No. Tier and rank come only from the verified score. The only things a business can buy are experience management products, which help it handle and prevent negative experiences and improve its service. That can raise a score by improving the service behind it. It cannot buy the score. The score is a verified record of how the business performed.

How often is this updated?

Each response counts as soon as it is received. Tiers are recalculated monthly.

How does a recruitment business get a verified profile?

By measuring client and candidate feedback with Talent Analytics. A profile goes live at 25 verified responses and builds from the first response.

Verified by Talent Analytics. Independent, CRM-triggered feedback collected directly from candidates and clients the business has worked with. Text in the "In their words" section is written by the business, not generated or verified by Talent Analytics.