Overview
October 20, 2026
Vetro is a verified specialist recruitment partner for care, nursing, education and housing, and the verified evidence is substantial and consistent: 1,041 promoters since November 2024, including 507 in the last 12 months. Two strengths stand out: hands-on support through registration and placement, and communication and responsiveness, delivered with a friendly, personal approach. The evidence shows depth across children's residential and social work, education and SEN, adult care and learning disability, management and nursing roles.
Written by the business. Not generated or verified by Talent Analytics.
Vetro Recruitment is a specialist agency for care, nursing, housing, social work, management and education, with a head office in Caerphilly and offices across England and Wales. Its consultants combine local recruitment expertise with national reach, supporting candidates and employers with temporary, permanent and contract roles. Vetro describes its purpose as strengthening teams and changing lives, and reports more than 1,000 five-star reviews.
At a glance
Verified responses
603
Candidate responses
566
Client responses
37
Candidate NPS
77
Client NPS
84
Overall NPS
77
Data period
October 21, 2025 to October 20, 2026
Written responses shown
389
Key offices
Caerphilly (HQ), Cardiff, Bristol, Birmingham, Liverpool
Regions covered
England and Wales
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 77
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
People consistently praise Vetro for supportive, hands-on help through registration and placement, for clear and responsive communication, and for a friendly, personal approach. Most written feedback comes from candidates.
Praised for
Themes across 389 written responses
- Support through the process 167
- Communication & responsiveness 112
- Personal, caring approach 95
- Professionalism & honesty 54
- Understanding what you want 41
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
- Children's Residential & Social Work · 304 verified
Children's residential support workers, social workers and supervising roles - Education & SEN · 241 verified
Teaching assistants, SEN support, cover supervisors and teachers - Management & Leadership · 140 verified
Registered managers, responsible individuals, deputies and team leaders - Support Work (general) · 121 verified
Support workers placed across care services and settings - Adult Care & Learning Disability · 107 verified
Adult learning disability, mental health and supported care roles - Nursing & Healthcare · 54 verified
Registered nurses, mental health nurses and health care assistants - Housing & Supported Living · 23 verified
Housing support and supported accommodation roles - Mixed & Specialist · 51 verified
Other and specialist placements
Verified feedback
I gave Vetro a 10/10 because, from day one, they’ve treated me like a valued professional rather than just another name on a list. What sets them apart is the incredible level of support; my consultant is always approachable, transparent, and genuinely has my back, which makes a huge difference in this industry. They’ve provided me with the perfect balance of flexibility and consistent work, allowing me to manage my own schedule without any stress. The onboarding was seamless, the pay is always reliable and fair, and I truly feel that they care about my well-being as much as they do their clients'. Working for Vetro has been a refreshing experience where I feel respected, supported, and empowered to do my best work.
Friendly and approachable with an obvious knowledge and understanding of the sector. Clear and concise communication.
Always cheerful and helpful. Is fair and professional and feel she is on my side.
Excellent support at all times
Great person and great communication and very helpful indeed. Thank you
My experience with Vetro Recruitment has been very positive. The team has been supportive, communication has been clear, and the placements have been well organised. I appreciate how responsive the team is and how smoothly everything is arranged.
Very professional and helpful.
Amazing though out
Friendly, understanding and empathetic. Professional and flexible. Excellent at problem solving.
We're great kept in touch .
Great support and getting work regularly that enjoy.
Always available if help is required. Works hard to find me work
Yes, very good
The staffs are amazing
She has replied to all my questions in short notices. She is a very hard-working person with whom I would recommend everyone to have a chance to work.
Very quick with responses and friendly.
Very positive and helpful
Excellent from start to finish 👏
Great communication, feed back has been spot on! Friendly easy to chat to and really informative
Very knowledgeable consultant who is extremely professional and keeps me informed along the process
My experience so far has been outstanding.
She is very supportive, and she has good communication skills
My experience was very positive, contact as advised, consistency and very helpful.
10 at of 10 .thank you x.
Team are proactive and quick to respond and help whenever needed.
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
Vetro cannot write, edit or delete a single word.
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.