Overview
October 20, 2026
Vetro is a verified specialist recruitment partner for care, nursing, education and housing, and the verified evidence is substantial and consistent: 1,041 promoters since November 2024, including 507 in the last 12 months. Two strengths stand out: hands-on support through registration and placement, and communication and responsiveness, delivered with a friendly, personal approach. The evidence shows depth across children's residential and social work, education and SEN, adult care and learning disability, management and nursing roles.
Written by the business. Not generated or verified by Talent Analytics.
Vetro Recruitment is a specialist agency for care, nursing, housing, social work, management and education, with a head office in Caerphilly and offices across England and Wales. Its consultants combine local recruitment expertise with national reach, supporting candidates and employers with temporary, permanent and contract roles. Vetro describes its purpose as strengthening teams and changing lives, and reports more than 1,000 five-star reviews.
At a glance
Verified responses
603
Candidate responses
566
Client responses
37
Candidate NPS
77
Client NPS
84
Overall NPS
77
Data period
October 21, 2025 to October 20, 2026
Written responses shown
389
Key offices
Caerphilly (HQ), Cardiff, Bristol, Birmingham, Liverpool
Regions covered
England and Wales
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 77
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
People consistently praise Vetro for supportive, hands-on help through registration and placement, for clear and responsive communication, and for a friendly, personal approach. Most written feedback comes from candidates.
Praised for
Themes across 389 written responses
- Support through the process 167
- Communication & responsiveness 112
- Personal, caring approach 95
- Professionalism & honesty 54
- Understanding what you want 41
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
- Children's Residential & Social Work · 304 verified
Children's residential support workers, social workers and supervising roles - Education & SEN · 241 verified
Teaching assistants, SEN support, cover supervisors and teachers - Management & Leadership · 140 verified
Registered managers, responsible individuals, deputies and team leaders - Support Work (general) · 121 verified
Support workers placed across care services and settings - Adult Care & Learning Disability · 107 verified
Adult learning disability, mental health and supported care roles - Nursing & Healthcare · 54 verified
Registered nurses, mental health nurses and health care assistants - Housing & Supported Living · 23 verified
Housing support and supported accommodation roles - Mixed & Specialist · 51 verified
Other and specialist placements
Verified feedback
i was phoned up and they even sorted out my cv they kept me imformed what was going on all the time
She is amazing
very friendly staff. Always find cover at short notice. Fantastic communication
I’m confident in the way he complaints and shifts
Very friendly, helpful and always listens to any concerns etc I may have
Good communication, very friendly and helpful :)
Friendly and helpful staff, always do their best to get me work
Very friendly and keep in touch.
Vetro have made me see that dreams can happen as they have helped me get my job I’ve always wanted it’s always been my goal to work with children since I was younger
Informative and straight forward. Great apps too.
Always willing to help
Friendly, easy to communicate and supportive
She has always been very helpful
The team at Vetro Recruitment was really supportive and professional throughout the entire process. Communication was clear and consistent, and they really took the time to understand what I was looking for. It made the whole experience smooth and stress-free. Thank you.
Great communication and support in finding local work within a short space of time.
I had a great time speaking with one of the staff , the staff are polite, friendly and helpful.
At Vetro recruitment at the staff are amazing .
They will listen to your needs and do their best to find the job that will be suitable for you.
he was really nice and was supportive and making sure i was satisfied with the details
Very friendly and accommodating.
Very professional and informative
Very good with communicating with me. always here from her to check I’m ok with everything 🙂
Always taking his time to explain
Staff is friendly and give adequate support to the workers
Professional staff, and quick to reply to any shift cover need
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
Vetro cannot write, edit or delete a single word.
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.