Overview
October 20, 2026
Vetro is a verified specialist recruitment partner for care, nursing, education and housing, and the verified evidence is substantial and consistent: 1,041 promoters since November 2024, including 507 in the last 12 months. Two strengths stand out: hands-on support through registration and placement, and communication and responsiveness, delivered with a friendly, personal approach. The evidence shows depth across children's residential and social work, education and SEN, adult care and learning disability, management and nursing roles.
Written by the business. Not generated or verified by Talent Analytics.
Vetro Recruitment is a specialist agency for care, nursing, housing, social work, management and education, with a head office in Caerphilly and offices across England and Wales. Its consultants combine local recruitment expertise with national reach, supporting candidates and employers with temporary, permanent and contract roles. Vetro describes its purpose as strengthening teams and changing lives, and reports more than 1,000 five-star reviews.
At a glance
Verified responses
603
Candidate responses
566
Client responses
37
Candidate NPS
77
Client NPS
84
Overall NPS
77
Data period
October 21, 2025 to October 20, 2026
Written responses shown
389
Key offices
Caerphilly (HQ), Cardiff, Bristol, Birmingham, Liverpool
Regions covered
England and Wales
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 77
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
People consistently praise Vetro for supportive, hands-on help through registration and placement, for clear and responsive communication, and for a friendly, personal approach. Most written feedback comes from candidates.
Praised for
Themes across 389 written responses
- Support through the process 167
- Communication & responsiveness 112
- Personal, caring approach 95
- Professionalism & honesty 54
- Understanding what you want 41
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
- Children's Residential & Social Work · 304 verified
Children's residential support workers, social workers and supervising roles - Education & SEN · 241 verified
Teaching assistants, SEN support, cover supervisors and teachers - Management & Leadership · 140 verified
Registered managers, responsible individuals, deputies and team leaders - Support Work (general) · 121 verified
Support workers placed across care services and settings - Adult Care & Learning Disability · 107 verified
Adult learning disability, mental health and supported care roles - Nursing & Healthcare · 54 verified
Registered nurses, mental health nurses and health care assistants - Housing & Supported Living · 23 verified
Housing support and supported accommodation roles - Mixed & Specialist · 51 verified
Other and specialist placements
Verified feedback
Very good process, thorough and individualised. Will definitely contact the company agajn
Always polite & able to answer any questions quickly
Very helpful indeed
Loads of help and always available for advice
Always having a suitable shifts.
Helpful when im looking to pick up work.
Stuff is wonderful, helpful and friendly. The company is busy so you guaranteed to get work every single week.
There are shift available with your own availability in Vetro, and you are working with great team😊.
Management staff friendly and professional .Always there to assist.
You and the service workers are all good, so I had a good working time and experience. You also respond promptly when shifts is picked. Good team work
I always find staff practice, professional and friendly
Very understanding, helpful and extremely nice
Quality Standard of service delivery, consistency in payslip and timely payment of wages.
Very reliable and understanding. Best agency I've worked with xx
Vetro is one of the best Agencies with full professionalism
Always friendly & sorts out any problem that may arise straightaway 😁
Consistency in people centred Service delivery.
Very reliable and communication is great
The staff were very friendly and supportive. I would highly recommend Vetro.🥰🥰
very friendly and informative.
Clear approach Listens to any concerns Compatible match to role with transferable skills clarified
The client is supportive.
Great communication, friendly and easy to talk to.
Personable staff whom follow up tasks, take ownership and adaptive to my background and needs.
excellent communication, efficient processes, and a genuine understanding of candidate and people we support needs
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
Vetro cannot write, edit or delete a single word.
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.