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Understanding Recruitment
Understanding Recruitment

Understanding Recruitment

Specialist technology recruitment partner for software, AI and machine learning teams across the UK, Europe and the US

Verified by Talent Analytics
323 verified responses
Experience rating:
Excellent
Verified since
July 27, 2026
World-class for
months

Overview

Written by the business. Not generated or verified by Talent Analytics.

Understanding Recruitment is a technology recruitment business founded in St Albans, Hertfordshire, with specialist consultants across the UK and the US. Its teams recruit across Java, JavaScript, Python, Rust, Golang, .NET, DevOps, product, and machine learning and AI, working with start-ups, scale-ups and established technology businesses in the UK, Europe and the US. Its US business, Acceler8 Talent, specialises in AI and machine learning, hardware, software and emerging technology.

At a glance

Verified responses

323

Candidate responses

302

Client responses

21

Candidate NPS

61

Client NPS

81

Overall NPS

63

Data period

July 27, 2026 to October 28, 2026

Written responses shown

99

Key offices

St Albans (HQ), Boston (Acceler8 Talent, US)

Regions covered

UK, Europe and the US

Rating

Every figure on this page comes from verified responses collected by Talent Analytics.

Excellent

Overall Net Promoter Score: 63

10 / 10
197
9 / 10
48

Promoter scores only (9 and 10 out of 10), last 12 months.

What do clients and candidates say?

Generated by Talent Analytics from verified responses

Praised for

Sector leadership

A verified supplier in each sector below, ordered by the number of verified responses behind it.

Verified feedback

Candidate
September 4, 2026
10
Promoter

I had a great experience with Harry Bailey. He was very friendly and supportive throughout the process. They consistently followed up with me, kept me updated, and were always willing to provide helpful feedback.

Verified response
Collected by Talent Analytics
Candidate
September 3, 2026
9
Promoter

Leo does a fantastic job of keeping you informed and helping you through any interview processes. He does a great job of providing feedback quickly. Lovely guy and all around a great help!

Verified response
Collected by Talent Analytics
Candidate
September 3, 2026
10
Promoter

She is very kind and very detail for interview preparation. Thank you

Verified response
Collected by Talent Analytics
Candidate
September 2, 2026
10
Promoter

Zee sends me things I can actually use — real detail on the client and what they're looking for, in writing, not generic advice. And he follows up by phone to make sure nothing's been missed. He's been straight with me about the process too, rather than overselling it.

Verified response
Collected by Talent Analytics
Candidate
September 1, 2026
10
Promoter

Extremely helpful and informative

Verified response
Collected by Talent Analytics
Client
September 1, 2026
10
Promoter

Love working with Mat. Acceler8 sends us probably 5 times as many candidates as other agencies, which makes things way easier for a company that is scaling fast

Verified response
Collected by Talent Analytics
Candidate
September 1, 2026
10
Promoter

Personal contact, seeking to understand what kind of role I'm looking for and really taking that into account, actively finding such roles, discussing them and putting me forward for them, proactively supporting me during the interviewing process and rapidly providing advice and feedback.

Verified response
Collected by Talent Analytics
Candidate
August 31, 2026
9
Promoter

Great communication and prompt responses. Would've gave a 10, but there's some issue with either the phone service, network or mic which makes it hard to make out what's being said sometimes.

Verified response
Collected by Talent Analytics
Candidate
August 29, 2026
10
Promoter

Harry was extremely helpful throughout the process and was great in being able to bounce ideas off and discuss feedback/thoughts. Appreciated his honesty and felt like I could trust him to have my back throughout. Definitely recommend

Verified response
Collected by Talent Analytics
Candidate
August 29, 2026
9
Promoter

Great guy

Verified response
Collected by Talent Analytics
Candidate
August 27, 2026
10
Promoter

Recruiter is extremely helpful, transparent, and goes out of their way to get me in and through the company door.

Verified response
Collected by Talent Analytics
Candidate
August 27, 2026
10
Promoter

Alex has been very supportive and helpful. He guided me very clearly on what I should do to ace my interview.

Verified response
Collected by Talent Analytics
Candidate
August 27, 2026
10
Promoter

I’ve been in touch with Leo for a while and he stands out as someone who really knows what’s going on but he’s also someone I completely trust.

Verified response
Collected by Talent Analytics
Candidate
August 27, 2026
9
Promoter

I feel like i've gotten a lot of interviews and good preparation for them

Verified response
Collected by Talent Analytics
Candidate
August 27, 2026
10
Promoter

During our communication, Llewelyn was professional, prompt, maintained active communication throughout the process, and got me to the interview stage.

Verified response
Collected by Talent Analytics
Candidate
August 27, 2026
10
Promoter

Stayed in touch and kept the process open for months.

Verified response
Collected by Talent Analytics
Candidate
August 26, 2026
9
Promoter

Making sure I get the job requirements and it fits the role and JD for me. Keeping me updated with the process.

Verified response
Collected by Talent Analytics
Candidate
August 26, 2026
10
Promoter

Anna Lynch has been a great recruiter and very communicative.

Verified response
Collected by Talent Analytics
Candidate
August 24, 2026
10
Promoter

She was very friendly and helpful through the process

Verified response
Collected by Talent Analytics
Candidate
August 22, 2026
10
Promoter

Chris is very professional and he helped me to be prepared for my transition from Automotive where I spent around 12 years towards Drones industry where I have my passion. This kind of work is not easy and needs a special skills to identify a potential in the candidate profile which Chris was able to see.

Verified response
Collected by Talent Analytics
Candidate
August 21, 2026
10
Promoter

They do their research and have good communication

Verified response
Collected by Talent Analytics
Candidate
August 20, 2026
10
Promoter

Kirsty is so lovely and such a pleasure to speak to. She’s been so helpful throughout all of my applications and has always kept me in the loop. Thank you Kirsty!

Verified response
Collected by Talent Analytics
Candidate
August 19, 2026
10
Promoter

It was a very pleasant conversation, and he provided a good match for my job profile.

Verified response
Collected by Talent Analytics
Candidate
August 19, 2026
10
Promoter

William is Excellent and really helpful.

Verified response
Collected by Talent Analytics

Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.

How this is verified

Understanding Recruitment
cannot write, edit, hide or delete a single response.
1 · Real CRM event

A genuine candidate or client interaction is recorded in the business's CRM.

2 · Collected

Talent Analytics sends the survey and receives the response directly.

3 · Verified

The response is locked and shown anonymously, by sector and role only.

4 · Published

Shown exactly as written, on this page.

Frequently asked questions

What does verified mean?

Each response comes from a genuine client or candidate interaction recorded in the business's CRM. Talent Analytics sends the survey and receives the response directly, and the business cannot write, edit, hide or delete it. Comments are published as written and anonymised.

How is the score calculated?

Net Promoter Score is the percentage of promoters (scores of 9 and 10) minus the percentage of detractors (scores of 0 to 6), on a scale from -100 to +100. It uses every verified response from the last 12 months, including passives and detractors, not only the comments shown. Each response is included in the rating automatically as soon as it is received.

What do World-class, Excellent and Pending mean?

World-class is an overall NPS of +70 or above. Excellent is +50 to +69. A rating needs at least 50 verified responses in the last 12 months. Below that, a profile shows Pending.

Why are only promoter comments shown?

Written comments are shown only from verified promoters. The score still reflects all verified responses, so it is not based on the comments alone.

Can a tier or ranking be bought?

No. Tier and rank come only from the verified score. The only things a business can buy are experience management products, which help it handle and prevent negative experiences and improve its service. That can raise a score by improving the service behind it. It cannot buy the score. The score is a verified record of how the business performed.

How often is this updated?

Each response counts as soon as it is received. Tiers are recalculated monthly.

How does a recruitment business get a verified profile?

By measuring client and candidate feedback with Talent Analytics. A profile goes live at 25 verified responses and builds from the first response.

Verified by Talent Analytics. Independent, CRM-triggered feedback collected directly from candidates and clients the business has worked with. Text in the "In their words" section is written by the business, not generated or verified by Talent Analytics.