Overview
Written by the business. Not generated or verified by Talent Analytics.
Understanding Recruitment is a technology recruitment business founded in St Albans, Hertfordshire, with specialist consultants across the UK and the US. Its teams recruit across Java, JavaScript, Python, Rust, Golang, .NET, DevOps, product, and machine learning and AI, working with start-ups, scale-ups and established technology businesses in the UK, Europe and the US. Its US business, Acceler8 Talent, specialises in AI and machine learning, hardware, software and emerging technology.
At a glance
Verified responses
323
Candidate responses
302
Client responses
21
Candidate NPS
61
Client NPS
81
Overall NPS
63
Data period
July 27, 2026 to October 28, 2026
Written responses shown
99
Key offices
St Albans (HQ), Boston (Acceler8 Talent, US)
Regions covered
UK, Europe and the US
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 63
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
Praised for
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
Verified feedback
I had a great experience with Harry Bailey. He was very friendly and supportive throughout the process. They consistently followed up with me, kept me updated, and were always willing to provide helpful feedback.
Leo does a fantastic job of keeping you informed and helping you through any interview processes. He does a great job of providing feedback quickly. Lovely guy and all around a great help!
She is very kind and very detail for interview preparation. Thank you
Zee sends me things I can actually use — real detail on the client and what they're looking for, in writing, not generic advice. And he follows up by phone to make sure nothing's been missed. He's been straight with me about the process too, rather than overselling it.
Extremely helpful and informative
Love working with Mat. Acceler8 sends us probably 5 times as many candidates as other agencies, which makes things way easier for a company that is scaling fast
Personal contact, seeking to understand what kind of role I'm looking for and really taking that into account, actively finding such roles, discussing them and putting me forward for them, proactively supporting me during the interviewing process and rapidly providing advice and feedback.
Great communication and prompt responses. Would've gave a 10, but there's some issue with either the phone service, network or mic which makes it hard to make out what's being said sometimes.
Harry was extremely helpful throughout the process and was great in being able to bounce ideas off and discuss feedback/thoughts. Appreciated his honesty and felt like I could trust him to have my back throughout. Definitely recommend
Great guy
Recruiter is extremely helpful, transparent, and goes out of their way to get me in and through the company door.
Alex has been very supportive and helpful. He guided me very clearly on what I should do to ace my interview.
I’ve been in touch with Leo for a while and he stands out as someone who really knows what’s going on but he’s also someone I completely trust.
I feel like i've gotten a lot of interviews and good preparation for them
During our communication, Llewelyn was professional, prompt, maintained active communication throughout the process, and got me to the interview stage.
Stayed in touch and kept the process open for months.
Making sure I get the job requirements and it fits the role and JD for me. Keeping me updated with the process.
Anna Lynch has been a great recruiter and very communicative.
She was very friendly and helpful through the process
Chris is very professional and he helped me to be prepared for my transition from Automotive where I spent around 12 years towards Drones industry where I have my passion. This kind of work is not easy and needs a special skills to identify a potential in the candidate profile which Chris was able to see.
They do their research and have good communication
Kirsty is so lovely and such a pleasure to speak to. She’s been so helpful throughout all of my applications and has always kept me in the loop. Thank you Kirsty!
It was a very pleasant conversation, and he provided a good match for my job profile.
William is Excellent and really helpful.
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.

