Overview
Written by the business. Not generated or verified by Talent Analytics.
Understanding Recruitment is a technology recruitment business founded in St Albans, Hertfordshire, with specialist consultants across the UK and the US. Its teams recruit across Java, JavaScript, Python, Rust, Golang, .NET, DevOps, product, and machine learning and AI, working with start-ups, scale-ups and established technology businesses in the UK, Europe and the US. Its US business, Acceler8 Talent, specialises in AI and machine learning, hardware, software and emerging technology.
At a glance
Verified responses
323
Candidate responses
302
Client responses
21
Candidate NPS
61
Client NPS
81
Overall NPS
63
Data period
July 27, 2026 to October 28, 2026
Written responses shown
99
Key offices
St Albans (HQ), Boston (Acceler8 Talent, US)
Regions covered
UK, Europe and the US
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 63
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
Praised for
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
Verified feedback
Zee was very friendly, genuinely cared about the alignment and was very responsive. Gave me detailed explanations on how I should prepare. It was great working with him.
He is very reactive
Alex was forthcoming with information on the process. Unfortunately, the client confirmed to Understanding Recruitment the role was on hold after profiles had been sent which is a bit disappointing.
Kirstie was very polite and proactive. She would respond very quickly and answer all the questions.
Anna has been extremely helpful.
Great communication, really understood what I needed and got me onboarded in no time. Very happy
Very helpful and showed me some good oppurtunities
Great experience timely feedback and detailed prep provided.
Did due diligence Prepped me for interviews, sought feedback afterwards Prompt responses Good communication
Kirstie made the whole process feel easy. She explained exactly what to expect before each interview, made time for a prep call before the technical round, and was quick and friendly in every exchange. I'd happily work with her again.
Chris is amazing
Friendly and helpful recruiter! Would definitely suggest
Nice chatting with Drew.
Harry was a brilliant recruiter, very clear about each step of the process. He showed deep knowledge of the sector, with the challenges and opportunities. Gave me great context about the organisation which aided my preparation, and provided feedback after each interview. He is a great ambassador for your organisation.
Anna was very helpful
explained things clearly, was responsive
Alex was great from first call all the way through the process! A credit to your company and from my experience frankly to the recruitment industry...
Chris was very professional, helpful and made the process very smooth
Kirsty was a great person to chat with about what I was looking for, she explained the roles and salary bands which was nice. I also appreciated the prompt interview feedback.
Excellent experience. From reaching out, to leading the process and finishing it.
My experience working with Brad has been fantastic. He not only connects you with great opportunities, but he also helps you prepare thoroughly and is always available to answer any questions or address concerns.
Acceler8 has been my great advocate and kept the entire process transparent.
Harry listened and really understood the brief. He was responsive, flexible and adaptable when our requirements evolved and changed, and worked really hard to find us a diverse and high quality range of candidates to interview. I really enjoy working with him and would highly recommend him tans UR to others.
She is a great recruiter
Drew was extremely communicative and helpful in the process!
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.

