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Understanding Recruitment
Understanding Recruitment

Understanding Recruitment

Specialist technology recruitment partner for software, AI and machine learning teams across the UK, Europe and the US

Verified by Talent Analytics
323 verified responses
Experience rating:
Excellent
Verified since
July 27, 2026
World-class for
months

Overview

Written by the business. Not generated or verified by Talent Analytics.

Understanding Recruitment is a technology recruitment business founded in St Albans, Hertfordshire, with specialist consultants across the UK and the US. Its teams recruit across Java, JavaScript, Python, Rust, Golang, .NET, DevOps, product, and machine learning and AI, working with start-ups, scale-ups and established technology businesses in the UK, Europe and the US. Its US business, Acceler8 Talent, specialises in AI and machine learning, hardware, software and emerging technology.

At a glance

Verified responses

323

Candidate responses

302

Client responses

21

Candidate NPS

61

Client NPS

81

Overall NPS

63

Data period

July 27, 2026 to October 28, 2026

Written responses shown

99

Key offices

St Albans (HQ), Boston (Acceler8 Talent, US)

Regions covered

UK, Europe and the US

Rating

Every figure on this page comes from verified responses collected by Talent Analytics.

Excellent

Overall Net Promoter Score: 63

10 / 10
197
9 / 10
48

Promoter scores only (9 and 10 out of 10), last 12 months.

What do clients and candidates say?

Generated by Talent Analytics from verified responses

Praised for

Sector leadership

A verified supplier in each sector below, ordered by the number of verified responses behind it.

Verified feedback

Candidate
October 10, 2026
10
Promoter

Zee was very friendly, genuinely cared about the alignment and was very responsive. Gave me detailed explanations on how I should prepare. It was great working with him.

Verified response
Collected by Talent Analytics
Candidate
October 9, 2026
9
Promoter

He is very reactive

Verified response
Collected by Talent Analytics
Candidate
October 9, 2026
9
Promoter

Alex was forthcoming with information on the process. Unfortunately, the client confirmed to Understanding Recruitment the role was on hold after profiles had been sent which is a bit disappointing.

Verified response
Collected by Talent Analytics
Candidate
October 8, 2026
10
Promoter

Kirstie was very polite and proactive. She would respond very quickly and answer all the questions.

Verified response
Collected by Talent Analytics
Candidate
October 8, 2026
10
Promoter

Anna has been extremely helpful.

Verified response
Collected by Talent Analytics
Candidate
October 8, 2026
10
Promoter

Great communication, really understood what I needed and got me onboarded in no time. Very happy

Verified response
Collected by Talent Analytics
Candidate
October 8, 2026
9
Promoter

Very helpful and showed me some good oppurtunities

Verified response
Collected by Talent Analytics
Candidate
October 7, 2026
9
Promoter

Great experience timely feedback and detailed prep provided.

Verified response
Collected by Talent Analytics
Candidate
October 7, 2026
9
Promoter

Did due diligence Prepped me for interviews, sought feedback afterwards Prompt responses Good communication

Verified response
Collected by Talent Analytics
Candidate
October 7, 2026
10
Promoter

Kirstie made the whole process feel easy. She explained exactly what to expect before each interview, made time for a prep call before the technical round, and was quick and friendly in every exchange. I'd happily work with her again.

Verified response
Collected by Talent Analytics
Candidate
October 7, 2026
10
Promoter

Chris is amazing

Verified response
Collected by Talent Analytics
Candidate
October 6, 2026
10
Promoter

Friendly and helpful recruiter! Would definitely suggest

Verified response
Collected by Talent Analytics
Candidate
October 6, 2026
9
Promoter

Nice chatting with Drew.

Verified response
Collected by Talent Analytics
Candidate
October 6, 2026
10
Promoter

Harry was a brilliant recruiter, very clear about each step of the process. He showed deep knowledge of the sector, with the challenges and opportunities. Gave me great context about the organisation which aided my preparation, and provided feedback after each interview. He is a great ambassador for your organisation.

Verified response
Collected by Talent Analytics
Candidate
October 3, 2026
10
Promoter

Anna was very helpful

Verified response
Collected by Talent Analytics
Candidate
October 3, 2026
10
Promoter

explained things clearly, was responsive

Verified response
Collected by Talent Analytics
Candidate
October 2, 2026
10
Promoter

Alex was great from first call all the way through the process! A credit to your company and from my experience frankly to the recruitment industry...

Verified response
Collected by Talent Analytics
Candidate
September 30, 2026
10
Promoter

Chris was very professional, helpful and made the process very smooth

Verified response
Collected by Talent Analytics
Candidate
September 30, 2026
9
Promoter

Kirsty was a great person to chat with about what I was looking for, she explained the roles and salary bands which was nice. I also appreciated the prompt interview feedback.

Verified response
Collected by Talent Analytics
Candidate
September 29, 2026
10
Promoter

Excellent experience. From reaching out, to leading the process and finishing it.

Verified response
Collected by Talent Analytics
Candidate
September 29, 2026
10
Promoter

My experience working with Brad has been fantastic. He not only connects you with great opportunities, but he also helps you prepare thoroughly and is always available to answer any questions or address concerns.

Verified response
Collected by Talent Analytics
Candidate
September 25, 2026
10
Promoter

Acceler8 has been my great advocate and kept the entire process transparent.

Verified response
Collected by Talent Analytics
Client
September 24, 2026
10
Promoter

Harry listened and really understood the brief. He was responsive, flexible and adaptable when our requirements evolved and changed, and worked really hard to find us a diverse and high quality range of candidates to interview. I really enjoy working with him and would highly recommend him tans UR to others.

Verified response
Collected by Talent Analytics
Candidate
September 24, 2026
10
Promoter

She is a great recruiter

Verified response
Collected by Talent Analytics
Candidate
September 24, 2026
10
Promoter

Drew was extremely communicative and helpful in the process!

Verified response
Collected by Talent Analytics

Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.

How this is verified

Understanding Recruitment
cannot write, edit, hide or delete a single response.
1 · Real CRM event

A genuine candidate or client interaction is recorded in the business's CRM.

2 · Collected

Talent Analytics sends the survey and receives the response directly.

3 · Verified

The response is locked and shown anonymously, by sector and role only.

4 · Published

Shown exactly as written, on this page.

Frequently asked questions

What does verified mean?

Each response comes from a genuine client or candidate interaction recorded in the business's CRM. Talent Analytics sends the survey and receives the response directly, and the business cannot write, edit, hide or delete it. Comments are published as written and anonymised.

How is the score calculated?

Net Promoter Score is the percentage of promoters (scores of 9 and 10) minus the percentage of detractors (scores of 0 to 6), on a scale from -100 to +100. It uses every verified response from the last 12 months, including passives and detractors, not only the comments shown. Each response is included in the rating automatically as soon as it is received.

What do World-class, Excellent and Pending mean?

World-class is an overall NPS of +70 or above. Excellent is +50 to +69. A rating needs at least 50 verified responses in the last 12 months. Below that, a profile shows Pending.

Why are only promoter comments shown?

Written comments are shown only from verified promoters. The score still reflects all verified responses, so it is not based on the comments alone.

Can a tier or ranking be bought?

No. Tier and rank come only from the verified score. The only things a business can buy are experience management products, which help it handle and prevent negative experiences and improve its service. That can raise a score by improving the service behind it. It cannot buy the score. The score is a verified record of how the business performed.

How often is this updated?

Each response counts as soon as it is received. Tiers are recalculated monthly.

How does a recruitment business get a verified profile?

By measuring client and candidate feedback with Talent Analytics. A profile goes live at 25 verified responses and builds from the first response.

Verified by Talent Analytics. Independent, CRM-triggered feedback collected directly from candidates and clients the business has worked with. Text in the "In their words" section is written by the business, not generated or verified by Talent Analytics.