Overview
Written by the business. Not generated or verified by Talent Analytics.
Understanding Recruitment is a technology recruitment business founded in St Albans, Hertfordshire, with specialist consultants across the UK and the US. Its teams recruit across Java, JavaScript, Python, Rust, Golang, .NET, DevOps, product, and machine learning and AI, working with start-ups, scale-ups and established technology businesses in the UK, Europe and the US. Its US business, Acceler8 Talent, specialises in AI and machine learning, hardware, software and emerging technology.
At a glance
Verified responses
323
Candidate responses
302
Client responses
21
Candidate NPS
61
Client NPS
81
Overall NPS
63
Data period
July 27, 2026 to October 28, 2026
Written responses shown
99
Key offices
St Albans (HQ), Boston (Acceler8 Talent, US)
Regions covered
UK, Europe and the US
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 63
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
Praised for
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
Verified feedback
It was short but great and good support and sync
Kirstie was with me through the whole process and helped immensely in communicating between myself and the prospective company. Tom was also a great advocate.
Ethan is a joy to work with, communicative and works to understand my experience, interests and strengths.
Kirstie Horsley has been incredibly helpful and supportive throughout the entire recruitment process. She regularly checked in with me before interviews, offered valuable advice on what to prepare for, and made sure I had all the information I needed at each stage. I really appreciated how proactive, approachable and encouraging she was, as it made the whole experience much more positive. Although I wasn't successful in securing the position, Kirstie's support and communication were excellent throughout. I would happily recommend Understanding Recruitment and Acceler8 Talent to others based on my experience with her.
Benji its a very good guy, good combination with him and he if very positive.
The process was smooth with high clarity
Matt was great. Super knowledgeable and friendly!
To be clear on interview steps and expectations
Matt was very knowledgeable about the roles
Great communication, kept me updated all the way through
Kirstie Horsley was a great help, she guided me expertly through the application process, and was extraordinarily helpful. From my end she helped massively with the process and achieving in landing the job.
Chris was very helpful and responsive, nothing to complain about =)
Mostly positive, although when I was unsuccessful at final round the follow up did drop off rather quickly, which did end the experience on a less positive note. Hence not a top score.
- concise dialogue; - quick and efficient review of the topics to be discussed; - good presentation of the track of recruitment process.
Harry is great to deal with, I appreciate how honest, and authentic he is
Will is a pleasure to work with, makes sure I have all the information I need, and listens to my interests and needs to make sure opportunities match my expectations.
I collaborated with Leo, who from the first conversations made sure he understood exactly what I was looking for and presented me all the suitable roles available at the time. He then assisted me every step on the way, he provided me all the information that I needed and was available for me every time I needed his help. I could not recommend Leo and Understanding Recruitment more. Thank you for everything!
Very Good
Anna was communicating at all times, very helpful with preparing me for the interviews and open about various matters.
He was very helpful all the way through the process.
Excellent communication friendly and professional
Anna Heneghan was professional, easy to work with, and efficient throughout the process. Highly recommended!
James was fantastic throughout the entire recruitment process. His communication was excellent, and he was always available to answer my questions and provide support. What really stood out was his honesty and transparency, giving me a balanced view of the role, including both the pros and cons, so I could make an informed decision. He genuinely cared about finding the right fit and made the whole process smooth and reassuring. I’d highly recommend James to anyone looking for a recruiter who is professional, supportive, and genuinely has their best interests at heart.
Fast reaction and good communication
I found the process in general and LLewelyn in particular friendly and helpful.
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.

