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Understanding Recruitment
Understanding Recruitment

Understanding Recruitment

Specialist technology recruitment partner for software, AI and machine learning teams across the UK, Europe and the US

Verified by Talent Analytics
323 verified responses
Experience rating:
Excellent
Verified since
July 27, 2026
World-class for
months

Overview

Written by the business. Not generated or verified by Talent Analytics.

Understanding Recruitment is a technology recruitment business founded in St Albans, Hertfordshire, with specialist consultants across the UK and the US. Its teams recruit across Java, JavaScript, Python, Rust, Golang, .NET, DevOps, product, and machine learning and AI, working with start-ups, scale-ups and established technology businesses in the UK, Europe and the US. Its US business, Acceler8 Talent, specialises in AI and machine learning, hardware, software and emerging technology.

At a glance

Verified responses

323

Candidate responses

302

Client responses

21

Candidate NPS

61

Client NPS

81

Overall NPS

63

Data period

July 27, 2026 to October 28, 2026

Written responses shown

99

Key offices

St Albans (HQ), Boston (Acceler8 Talent, US)

Regions covered

UK, Europe and the US

Rating

Every figure on this page comes from verified responses collected by Talent Analytics.

Excellent

Overall Net Promoter Score: 63

10 / 10
197
9 / 10
48

Promoter scores only (9 and 10 out of 10), last 12 months.

What do clients and candidates say?

Generated by Talent Analytics from verified responses

Praised for

Sector leadership

A verified supplier in each sector below, ordered by the number of verified responses behind it.

Verified feedback

Candidate
October 28, 2026
10
Promoter

It was short but great and good support and sync

Verified response
Collected by Talent Analytics
Candidate
October 27, 2026
9
Promoter

Kirstie was with me through the whole process and helped immensely in communicating between myself and the prospective company. Tom was also a great advocate.

Verified response
Collected by Talent Analytics
Candidate
October 27, 2026
10
Promoter

Ethan is a joy to work with, communicative and works to understand my experience, interests and strengths.

Verified response
Collected by Talent Analytics
Candidate
October 27, 2026
10
Promoter

Kirstie Horsley has been incredibly helpful and supportive throughout the entire recruitment process. She regularly checked in with me before interviews, offered valuable advice on what to prepare for, and made sure I had all the information I needed at each stage. I really appreciated how proactive, approachable and encouraging she was, as it made the whole experience much more positive. Although I wasn't successful in securing the position, Kirstie's support and communication were excellent throughout. I would happily recommend Understanding Recruitment and Acceler8 Talent to others based on my experience with her.

Verified response
Collected by Talent Analytics
Candidate
October 27, 2026
10
Promoter

Benji its a very good guy, good combination with him and he if very positive.

Verified response
Collected by Talent Analytics
Candidate
October 27, 2026
10
Promoter

The process was smooth with high clarity

Verified response
Collected by Talent Analytics
Candidate
October 22, 2026
10
Promoter

Matt was great. Super knowledgeable and friendly!

Verified response
Collected by Talent Analytics
Candidate
October 19, 2026
10
Promoter

To be clear on interview steps and expectations

Verified response
Collected by Talent Analytics
Candidate
October 18, 2026
10
Promoter

Matt was very knowledgeable about the roles

Verified response
Collected by Talent Analytics
Candidate
October 18, 2026
10
Promoter

Great communication, kept me updated all the way through

Verified response
Collected by Talent Analytics
Candidate
October 17, 2026
9
Promoter

Kirstie Horsley was a great help, she guided me expertly through the application process, and was extraordinarily helpful. From my end she helped massively with the process and achieving in landing the job.

Verified response
Collected by Talent Analytics
Candidate
October 16, 2026
10
Promoter

Chris was very helpful and responsive, nothing to complain about =)

Verified response
Collected by Talent Analytics
Candidate
October 15, 2026
9
Promoter

Mostly positive, although when I was unsuccessful at final round the follow up did drop off rather quickly, which did end the experience on a less positive note. Hence not a top score.

Verified response
Collected by Talent Analytics
Candidate
October 14, 2026
9
Promoter

- concise dialogue; - quick and efficient review of the topics to be discussed; - good presentation of the track of recruitment process.

Verified response
Collected by Talent Analytics
Candidate
October 14, 2026
10
Promoter

Harry is great to deal with, I appreciate how honest, and authentic he is

Verified response
Collected by Talent Analytics
Candidate
October 14, 2026
10
Promoter

Will is a pleasure to work with, makes sure I have all the information I need, and listens to my interests and needs to make sure opportunities match my expectations.

Verified response
Collected by Talent Analytics
Candidate
October 14, 2026
10
Promoter

I collaborated with Leo, who from the first conversations made sure he understood exactly what I was looking for and presented me all the suitable roles available at the time. He then assisted me every step on the way, he provided me all the information that I needed and was available for me every time I needed his help. I could not recommend Leo and Understanding Recruitment more. Thank you for everything!

Verified response
Collected by Talent Analytics
Candidate
October 14, 2026
10
Promoter

Very Good

Verified response
Collected by Talent Analytics
Candidate
October 14, 2026
10
Promoter

Anna was communicating at all times, very helpful with preparing me for the interviews and open about various matters.

Verified response
Collected by Talent Analytics
Candidate
October 13, 2026
10
Promoter

He was very helpful all the way through the process.

Verified response
Collected by Talent Analytics
Candidate
October 13, 2026
10
Promoter

Excellent communication friendly and professional

Verified response
Collected by Talent Analytics
Candidate
October 12, 2026
9
Promoter

Anna Heneghan was professional, easy to work with, and efficient throughout the process. Highly recommended!

Verified response
Collected by Talent Analytics
Candidate
October 11, 2026
10
Promoter

James was fantastic throughout the entire recruitment process. His communication was excellent, and he was always available to answer my questions and provide support. What really stood out was his honesty and transparency, giving me a balanced view of the role, including both the pros and cons, so I could make an informed decision. He genuinely cared about finding the right fit and made the whole process smooth and reassuring. I’d highly recommend James to anyone looking for a recruiter who is professional, supportive, and genuinely has their best interests at heart.

Verified response
Collected by Talent Analytics
Candidate
October 10, 2026
10
Promoter

Fast reaction and good communication

Verified response
Collected by Talent Analytics
Candidate
October 10, 2026
10
Promoter

I found the process in general and LLewelyn in particular friendly and helpful.

Verified response
Collected by Talent Analytics

Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.

How this is verified

Understanding Recruitment
cannot write, edit, hide or delete a single response.
1 · Real CRM event

A genuine candidate or client interaction is recorded in the business's CRM.

2 · Collected

Talent Analytics sends the survey and receives the response directly.

3 · Verified

The response is locked and shown anonymously, by sector and role only.

4 · Published

Shown exactly as written, on this page.

Frequently asked questions

What does verified mean?

Each response comes from a genuine client or candidate interaction recorded in the business's CRM. Talent Analytics sends the survey and receives the response directly, and the business cannot write, edit, hide or delete it. Comments are published as written and anonymised.

How is the score calculated?

Net Promoter Score is the percentage of promoters (scores of 9 and 10) minus the percentage of detractors (scores of 0 to 6), on a scale from -100 to +100. It uses every verified response from the last 12 months, including passives and detractors, not only the comments shown. Each response is included in the rating automatically as soon as it is received.

What do World-class, Excellent and Pending mean?

World-class is an overall NPS of +70 or above. Excellent is +50 to +69. A rating needs at least 50 verified responses in the last 12 months. Below that, a profile shows Pending.

Why are only promoter comments shown?

Written comments are shown only from verified promoters. The score still reflects all verified responses, so it is not based on the comments alone.

Can a tier or ranking be bought?

No. Tier and rank come only from the verified score. The only things a business can buy are experience management products, which help it handle and prevent negative experiences and improve its service. That can raise a score by improving the service behind it. It cannot buy the score. The score is a verified record of how the business performed.

How often is this updated?

Each response counts as soon as it is received. Tiers are recalculated monthly.

How does a recruitment business get a verified profile?

By measuring client and candidate feedback with Talent Analytics. A profile goes live at 25 verified responses and builds from the first response.

Verified by Talent Analytics. Independent, CRM-triggered feedback collected directly from candidates and clients the business has worked with. Text in the "In their words" section is written by the business, not generated or verified by Talent Analytics.