Tile Hill
Tile Hill

Tile Hill

Specialist recruitment partner for public sector and not-for-profit leaders: interim management, executive search and board appointments

Verified by Talent Analytics
782 verified responses
Experience rating:
World-class
Verified since
April 15, 2024
World-class for
months

Overview

Written by the business. Not generated or verified by Talent Analytics.

Tile Hill is a recruitment business specialising in public sector and not-for-profit leadership. It provides interim managers and specialist consultants for projects, programmes and change initiatives, executive search for senior public sector and not-for-profit leaders, and board recruitment for Chairs, Trustees and Non-Executive Directors. It also offers assessment services, and says it builds its approach around candidate experience and inclusive recruitment.

At a glance

Verified responses

782

Candidate responses

663

Client responses

119

Candidate NPS

85

Client NPS

93

Overall NPS

86

Data period

October 28, 2025 to October 27, 2026

Written responses shown

99

Key offices

London

Regions covered

England

Rating

Every figure on this page comes from verified responses collected by Talent Analytics.

World-class

Overall Net Promoter Score: 86

10 / 10
586
9 / 10
107

Promoter scores only (9 and 10 out of 10), last 12 months.

What do clients and candidates say?

Generated by Talent Analytics from verified responses

Praised for

Sector leadership

A verified supplier in each sector below, ordered by the number of verified responses behind it.

Verified feedback

Candidate
October 27, 2026
10
Promoter

Chantelle is insightful and astute and has the added warmth that makes her a great person to work with. She clearly worked hard to get under the skin of the role I was applying for so was able to answer any questions and provide me with her observations which were really helpful as I navigated the process. Her communication was great throughout and I felt well informed and supported through the whole process. She has since taken the time to provide in depth feedback for me which gives me some pointers as to how I will approach the role when I get their in the new year. Thanks Chantelle - I really appreciate your openess, accessibility and support.

Verified response
Collected by Talent Analytics
Candidate
October 27, 2026
10
Promoter

I have greatly valued Chantelle’s constructive feedback, interview coaching and practical guidance provided. The feedback was insightful, balanced and delivered in a way that both recognised my progress and areas for continued development. This has helped me view my professional brand through a different lens to value what I bring as a leader and my future career ambitions. Thank you

Verified response
Collected by Talent Analytics
Client
October 27, 2026
9
Promoter

He understood the brief and we have a great appointment

Verified response
Collected by Talent Analytics
Candidate
October 25, 2026
10
Promoter

Helen has kept me up to date throughout the process and given me useful intelligence to enable me to secure the interim role

Verified response
Collected by Talent Analytics
Candidate
October 24, 2026
10
Promoter

Good communication, helpful advice, post interview thorough feedback.

Verified response
Collected by Talent Analytics
Candidate
October 24, 2026
9
Promoter

Friendly, knowledgeable people. Regular feedback and quick responses.

Verified response
Collected by Talent Analytics
Candidate
October 24, 2026
10
Promoter

The whole team have been really helpful and supportive and friendly. They were really supportive when telling me I didn’t get to the next stage and had great advice. It was a great experience. Thank you

Verified response
Collected by Talent Analytics
Candidate
October 24, 2026
10
Promoter

Chantelle was very supportive and her help and advice was invaluable through the process

Verified response
Collected by Talent Analytics
Candidate
October 23, 2026
10
Promoter

Helen has been extremely supportive throughout the process and follow up conversation's.

Verified response
Collected by Talent Analytics
Candidate
October 23, 2026
10
Promoter

Chantelle , went above and beyond to give me the same support as an external candidate. Being mindful of potential conflict areas and giving me constructive feedback and hints and tips at every step of the way. Thanks to Chantelle

Verified response
Collected by Talent Analytics
Client
October 22, 2026
9
Promoter

Tile Hill were a great partner during this process. Zarveesha was a absolute gem during this process. Regular communications, keeping us on track, travelling at all hours to be present in person for the panels as we requested. This made all the difference for a smooth process and we recruited 3 strong external candidates for 3 senior, critical roles within Children's & Families at the Council. We were so pleased that we have partnered with Tile Hill again for the recruitment of our Director of Adult Health & Social Care role.

Verified response
Collected by Talent Analytics
Candidate
October 22, 2026
10
Promoter

The level of interaction, guidance, and pre- interview support received from Helen Anderson was “ top draw”. Very professional and personable service. Highly rated, should I be in a recruiting situation I would certainly use Helen’s services.

Verified response
Collected by Talent Analytics
Candidate
October 22, 2026
10
Promoter

Comms is excellent. Yas has kept me updated every step of the way. Spoke to the director of education directly selling my cv positives. Helping her to make decision. Constantly working with La to make starting smooth. Very impressed with Yas and his professionalism. Is a true representation of the Tile Hill way

Verified response
Collected by Talent Analytics
Client
October 22, 2026
10
Promoter

Yas always takes the time to listen to what the ask is in terms of type of role and type of person. The CVs he supplies are spot on for both elements. None of the candidates were off beam which makes it so much easier! I always know I will have quality candidates.

Verified response
Collected by Talent Analytics
Candidate
October 21, 2026
10
Promoter

good guidance prompt piloting the process structured feedback many thanks

Verified response
Collected by Talent Analytics
Candidate
October 21, 2026
9
Promoter

Liam gave good advice on my application and responded very quickly. The feedback meeting was also very helpful.

Verified response
Collected by Talent Analytics
Candidate
October 21, 2026
10
Promoter

Luca & Matt have been very helpful throughout the process and speaking with them through each update helps assure that I am being looked after and updated. Both have been very supportive during a job vacancy that was presented to me. I am very happy with the service Tile Hill have delivered and would recommend the team for jobs to via Tile Hill.

Verified response
Collected by Talent Analytics
Candidate
October 21, 2026
10
Promoter

Professional and kept me up to date pronto

Verified response
Collected by Talent Analytics
Candidate
October 20, 2026
10
Promoter

Support from Dylan during the process and very useful feedback from Liam after the interview.

Verified response
Collected by Talent Analytics
Candidate
October 20, 2026
9
Promoter

Kept informed at all stages

Verified response
Collected by Talent Analytics
Candidate
October 20, 2026
10
Promoter

Accessible Good rapport with consultants Good knowledge of clients needs making the commissioning brief clear for candidates Friendly

Verified response
Collected by Talent Analytics
Candidate
October 19, 2026
10
Promoter

Vey professional and friendly service.

Verified response
Collected by Talent Analytics
Candidate
October 19, 2026
10
Promoter

Helen is very professional, engaging and supportive.

Verified response
Collected by Talent Analytics
Candidate
October 18, 2026
10
Promoter

Working with Chris was a positive experience from the first email right through to the post technical interview feedback. He was supportive, thorough, responsive and easy to communicate with. The advice Chris gave was extremely helpful with my preparations including my CV, personal statement and interview.

Verified response
Collected by Talent Analytics
Candidate
October 16, 2026
10
Promoter

Chris was really helpful, provided setailed support regarding the process and great feedback atbthe end of the process.

Verified response
Collected by Talent Analytics

Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.

How this is verified

Tile Hill
cannot write, edit, hide or delete a single response.
1 · Real CRM event

A genuine candidate or client interaction is recorded in the business's CRM.

2 · Collected

Talent Analytics sends the survey and receives the response directly.

3 · Verified

The response is locked and shown anonymously, by sector and role only.

4 · Published

Shown exactly as written, on this page.

Frequently asked questions

What does verified mean?

Each response comes from a genuine client or candidate interaction recorded in the business's CRM. Talent Analytics sends the survey and receives the response directly, and the business cannot write, edit, hide or delete it. Comments are published as written and anonymised.

How is the score calculated?

Net Promoter Score is the percentage of promoters (scores of 9 and 10) minus the percentage of detractors (scores of 0 to 6), on a scale from -100 to +100. It uses every verified response from the last 12 months, including passives and detractors, not only the comments shown. Each response is included in the rating automatically as soon as it is received.

What do World-class, Excellent and Pending mean?

World-class is an overall NPS of +70 or above. Excellent is +50 to +69. A rating needs at least 50 verified responses in the last 12 months. Below that, a profile shows Pending.

Why are only promoter comments shown?

Written comments are shown only from verified promoters. The score still reflects all verified responses, so it is not based on the comments alone.

Can a tier or ranking be bought?

No. Tier and rank come only from the verified score. The only things a business can buy are experience management products, which help it handle and prevent negative experiences and improve its service. That can raise a score by improving the service behind it. It cannot buy the score. The score is a verified record of how the business performed.

How often is this updated?

Each response counts as soon as it is received. Tiers are recalculated monthly.

How does a recruitment business get a verified profile?

By measuring client and candidate feedback with Talent Analytics. A profile goes live at 25 verified responses and builds from the first response.

Verified by Talent Analytics. Independent, CRM-triggered feedback collected directly from candidates and clients the business has worked with. Text in the "In their words" section is written by the business, not generated or verified by Talent Analytics.