Overview
October 20, 2026
Vetro is a verified specialist recruitment partner for care, nursing, education and housing, and the verified evidence is substantial and consistent: 1,041 promoters since November 2024, including 507 in the last 12 months. Two strengths stand out: hands-on support through registration and placement, and communication and responsiveness, delivered with a friendly, personal approach. The evidence shows depth across children's residential and social work, education and SEN, adult care and learning disability, management and nursing roles.
Written by the business. Not generated or verified by Talent Analytics.
Vetro Recruitment is a specialist agency for care, nursing, housing, social work, management and education, with a head office in Caerphilly and offices across England and Wales. Its consultants combine local recruitment expertise with national reach, supporting candidates and employers with temporary, permanent and contract roles. Vetro describes its purpose as strengthening teams and changing lives, and reports more than 1,000 five-star reviews.
At a glance
Verified responses
603
Candidate responses
566
Client responses
37
Candidate NPS
77
Client NPS
84
Overall NPS
77
Data period
October 21, 2025 to October 20, 2026
Written responses shown
389
Key offices
Caerphilly (HQ), Cardiff, Bristol, Birmingham, Liverpool
Regions covered
England and Wales
Rating
Every figure on this page comes from verified responses collected by Talent Analytics.
Overall Net Promoter Score: 77
Promoter scores only (9 and 10 out of 10), last 12 months.
What do clients and candidates say?
Generated by Talent Analytics from verified responses
People consistently praise Vetro for supportive, hands-on help through registration and placement, for clear and responsive communication, and for a friendly, personal approach. Most written feedback comes from candidates.
Praised for
Themes across 389 written responses
- Support through the process 167
- Communication & responsiveness 112
- Personal, caring approach 95
- Professionalism & honesty 54
- Understanding what you want 41
Sector leadership
A verified supplier in each sector below, ordered by the number of verified responses behind it.
- Children's Residential & Social Work · 304 verified
Children's residential support workers, social workers and supervising roles - Education & SEN · 241 verified
Teaching assistants, SEN support, cover supervisors and teachers - Management & Leadership · 140 verified
Registered managers, responsible individuals, deputies and team leaders - Support Work (general) · 121 verified
Support workers placed across care services and settings - Adult Care & Learning Disability · 107 verified
Adult learning disability, mental health and supported care roles - Nursing & Healthcare · 54 verified
Registered nurses, mental health nurses and health care assistants - Housing & Supported Living · 23 verified
Housing support and supported accommodation roles - Mixed & Specialist · 51 verified
Other and specialist placements
Verified feedback
She is being amazing
It’s was a smooth experience
I feel supported and the experience so far has been good even though it is a new type of experience for me, I was encouraged to give it a try and I am glad I did. Thank you.🙂
The team that I’ve met are all super lovely! They are very good at offering a variety of shifts.
I think she is hardworking enthusiastic agent , I am quite happy to work with her and I recommand her for any company as a one of my best consultants in the UK.
Very pleased with her help 😁
Seamless onboarding and shift booking process
Very helpful and friendly.
Great communication and transparency
I had a great experience with Vetro Recruitment the team was Supportive and Responsive, Their communication was excellent and they truly listened to what I was looking for.
I am enjoying all of the shifts and work I am doing and find recruitment very supportive with good communication all round.
Nice jobs at this company and friendly staff.
Happy to recommend vetro to family and friends really appreciate the shifts I have
The staff were kind and supportive
Very attentive, good communication
In Vetro , we have good coordinators who gives prompts information. They are dedicated to their clients and staff members. They also help me out when I need them. Given directions to shift locations and good communication. I love Vetro and I will, always.
Communication was clear and consistent. My requirements were listened to and addressed in order to find the right position for me.
Very supportive, job hunting and applications can be so confusing it's great to know someone has your back and will help when your feeling stressed.
Amazingly helpful all the time.
Found work for me straight away
Great team .Great service
Being kept in the loop about progress, offering help when needed and being positive
Very professional, very friendly and helpful.
Very friendly and also available to help.
Consistent feedback on available shifts and making sure to give updates of your shift
Comments shown are from verified promoters. The score is calculated from all verified responses (promoters, passives and detractors) to surveys sent automatically after a CRM event.
How this is verified
Vetro cannot write, edit or delete a single word.
A genuine candidate or client interaction is recorded in the business's CRM.
Talent Analytics sends the survey and receives the response directly.
The response is locked and shown anonymously, by sector and role only.
Shown exactly as written, on this page.